PapasfishandchipsReviews of papasfishandchips.com

At the crystal peaks location, there was a couple young ones who looked to be dating. This is not good as even from my seat in the restaurant I saw them play and touch eachother a lot. They were non problematic when the young man served me, I think his name was Tyler. But it made me and my wife wonder who's in charge and allowing this. It is no place for that type of behaviour. I hope that the place sorts out this as its not the first time we have come in and seen this, other than that the place serves cheap and tasty food.

Horrible meal today, fish was so dry and over cooked I couldn’t eat it. Staff rude and unwilling to change. Sat in the restaurant in Cleethorpes. Quite shocked by the managers attitude!

Visited this establishment 06/05/25 for the purpose of having an alcoholic beverage. Sadly we left in utter disbelief. Firstly we were told to order at the till in the restaurant where we waited whilst the staff member served a guest. Then to my utter disbelief, displeasure and disgust she continued to serve another guest who was behind me in the queue. I challenged the staff member who stated she has not seen me standing there, yeah right, me being a six foot Blackman dressed in a tracksuit with high visibility stripes. With that kind of attitude and customer service I’ll take my business elsewhere.

I had cause to visit your unit as outlined on the attached receipts and I and my party were most so very disappointed by the whole visit Firstly, the disabled toilets were a disgrace dirty and urine all over the seat what a disgrace this was brought to the attention of the manager / greeter on the front desk but when I returned to the same toilet 20 minutes later it was still in the same mess and as a person like myself in a wheelchair I myself as I needed the toilet I cleaned up the mess to enable me to sit down to user the toilet would you say that’s acceptable??? Then moving onto the state of the place ibn general it was disgusting we waited for over 30 minutes then to be sat at a table with the floor covered in discarded food with no care was a disgrace then to then discover over at least 10 tables that were not even in use so we could have all been at down immediately but not the case As per the indicated wait. Then the order waited in the queue to order for a further 20 minutes as thre seemed no rush then waiting another time for the food and drinks to arrive that we were then told there was a mix up with tables for orders so staff were going round asking people what they had ordered Food arrived Luke warm and asking for its return to be re-cooked were were informed no at this we just upped and left as enough was clearly enough

Always use papas but tonight the fish was thin and lots of batter. The small fish was minute and the classic was small! The only thing that was enjoyable was the curry sauce with the chips, not value for money at all

I chose to celebrate my 60th Birthday with a meal, not at a swanky restaurant or high class hotel but at Papas, Willerby with my elderly parents, a place we have eaten at for over the last 5 years usually every couple of weeks with family or friends or even at times just myself & my wife as we have for the last five years had fantastic food & great service however on Saturday 18th things took a huge turn for the worse. The meals arrived and we all commented on the fact that all the fish were of the same size ( Small ) and that I had ordered a Large Haddock and it normally comes – LARGE and on a bigger plate than the OAP Specials, the meals were brought to the table by two very young lads who were rather rude snapping that the order was correct and the fish is not sized by ‘size’ but by weight ! We questioned them to check but they were adamant they were correct and what we had was what we ordered & left. We were all rather taken aback and upon close examination of my plate of food the fish had been placed on a double layer of chips to make it appear bigger than it was, we stopped one of the boys again and showed him but again were told – that’s just how it is. We ate, then asked for the bill, which came and was correct so I went up to pay, bit much as it was my Birthday but never mind, I handed the bill to a young lady at the till and spoke with her regarding the meal saying how underwhelmed we had been with the evening and that we felt that we had not received what we had ordered as in I had not received my correct meal and that we had twice questioned it and been fobbed off and could I speak with the manager. She said he was busy, and gestured to a man that was stood at the side of me chatting to another couple up near the tills, after about 10 minutes they finished their conversation and I started to explain our issues, he was neither rude nor very apologetic and said that we should have queried it further which we had done but basically we had been told to just eat what we were given. I explained that it was not the 1st time we had been and my meal which I normally order & that came was not the meal that normally comes, it was a sorry state of a plate full with a small / medium fish. He apologised and said that he would refund the price of my meal from the bill which he did and as a gesture as it was my 60th Birthday give me a bottle of wine, what did I prefer – me reply White Pino which the ladies had been drinking and he said that they didn’t have that so was offered red which I declined so accepted a Rose Pinot. Whilst I was away the young lady that had greeted us when we arrived came up to my wife and parents asking what was wrong and what had been the issue, they told her and she said she was sorry but had not been made aware and if she had would have just brought an additional fish as the customer ‘is always right’ I then paid the Bill and myself & wife walked away from the Till area to meet up with my parents who had gone up the stairs awaiting our return, they were stood with about 8 other people who had also finished their meals and were leaving, my wife & I got to the top of the stairs and spoke with my parents and then a young lads came running through shouting ‘COME BACK HERE YOU HAVNT PAID’ we thought he was shouting to one of the other couples and my Wife & I and my parents turned and walked towards the door, he again shouted for us to return as we hadn’t paid ! We stopped turned around and assured him that we had paid, in full by card, he said, no you haven’t you need to come back it hasn’t gone through, embarrassed as we had basically been accused of ‘doing a runner’ we returned to the till area, whilst walking back with my wife as I had paid by card I opened the online banking app on my phone and sure enough it showed a payment to Papas Willerby for our meals ( modern technology eh )! We arrived at the tills where we were again accused of leaving without paying with other people looking at us as if we were criminals, so I explained that yes we had indeed paid as the payment was showing on my banking app, we were again told NO YOU HAVNT so I showed my phone to who we think was the manager detailing the payment however he still was not convinced even though we had proof – he offered no apology for the whole fiasco and we left with loads of people looking at us as if it was US that were at fault. We have since emailed twice with no response to our email Dr Roberto Flintofski

Worst fish & chips ever tasted, served in a pasta dish, oil stale, food only warm, batter far too thick, mushy peas looked like slop overflowing in the ice cream dish they were served in. Wasn't busy 5pm, plenty tables. No excuse for poor food. Come on Papa get your act together. After all we are paying customers who deserve to be able to rely on so called good establishments to be served decent food. How this one won BBC award is beyond me.

We ordered our meals and when they arrived the chips and musy peas were only Luke warm. I reported this to a waiter who promised to bring a new order of chips. We waited quite some time our other part of the meal fish and a pie were now cold. I went to the kitchen and tried to explain this the chef argued with me that it was only a few minutes since I reordered this was totally not the case. He did say he would provide completely new meals. This was not acceptable as we had already eaten part of the original meal . I must point out the restaurant was far from full I dread to think what the service would have been like when full.