Papa John's InternationalReviews of papajohns.com

6th Nov 21 - Whitton UK - pizza never arrived. This complaint is about Whitton, "London" UK I ordered pizza for delivery via the app: -email accepted the order at 19:16 -19:47pm the app told me my pizza had been delivered and to enjoy it (some chance). -Later the guy who called me back confirmed that it had not even left the store at 19:47 -No Pizza by 20:08 so i called - no answer -No pizza by 20:12 - I called was told "its on its way" -No Pizza by 21:11 - I called was told "its on its way" - i said it was too late and please cancel, they refused -No Pizza by 21:30 (ish) - I answered the feedback email confirming that PJ's service sucks and the staff tell lies -Still No pizza 21:40 - the store called back in response to poor feedback - i told them no pizza had arrived and was offered a replacemePlease refund £28.99. If no refund by end of day 9th Novembernt if it was cold when it got to me. By now i just wanted my money back -22:00 - No pizza - i went to bed hungry and hating papa johns They have so far refused to refund even though they accepted that the food never arrived. I have a one strike policy for poor service and and ill never use this bunch again. Suggest everyone else stays away too.

Ongeloofelijk! Na ruim een uur wachten op de bestelling ben ik maar gaan bellen. Meer dan 10x gebeld, maar elke keer geen gehoord. Een aantal keer is de lijn bezet, dus overduidelijk is het telefoonnummer wel in gebruik. Meerdere e-mails gestuurd, maar geen reactie. Vervolgens komt 2.5 uur later een bezorger het eten brengen (wat al lang niet meer nodig was). Er komt niet eens een excuus uit. Ik had er maar rekening mee moeten houden dat het 'druk' is. Vervolgens wordt mijn geannuleerde bestelling niet terugbetaald. Er wordt ook geen verdere reactie gegeven. Echt verschrikkelijk dit. Ik heb vaker besteld en ze zijn altijd te laat. Het eten is meestal ook maar lauw. Dit was écht de laatste order!

They did not deliver my pizza. I waited an hour and half and rang the shop, the guy told me the driver knocked or rang and no answer well I have been waiting here and no one rang, it's a gated community so it would need to ring the intercom and absolutely no one rang! The guy was not helpful at all, no customer service at all. Asked if I wanted the pizza re-delivered I said no thank you, I want a refund to which he said I need to go through headquarters. First and LAST time ordering from them.

Order place for delivery in error went through as collection could not collect due to isolation and they couldn’t deliver due to driver shortage was told they would cancel there end and to email to request a refund, have email twice and been ignored, bunch of unhelpful thieves who have kept my money if you kept something that doesn’t belong to you it’s theft give me my money back

Pizza was never delivered. Hungry sad grandkids without the pizza treat I promised them. Would not recommend.

Never delivered pizza !! Then made excuses !! Manager threatened me !! Customer service never responded to my complaint !!

I have given this location Chance after Chance. After this latest experience I am never using them again. I place an online order around roughly 7pm CST and was given a delivery time of 89-99 Minutes so I expected it to be about an hour and a half or little more but it was about right at 92 Minutes. I did not select contactless delivery and paid for my order with Cash. After the driver left I realized the box was leaking and broken on one edge. when i opened it the pizza was COLD had slid to one side and toppings were stuck to the top of the box and the leak, It was the garlic sauce that had been busted open and was now all over the box and the pizza. I called the local restaurant and was immediately place on hold. after holding for 15 minutes i used another phone to call them again, when the young lady asked to place me on hold. I explained that I could not hold longer I had an Issue and needed a manager because I had already been waiting. She hung up on me. I was very infuriated. I was still on hold on my other line for the total time of 34 minutes, then she came on the line and asked me what the issue was. When I asked for resolution, I was met with nothing, so I asked for a refund. I was then told, since I paid cash, I would have to come to the location for a refund. So I went up there using my gas to get my cash. Now 2 hours later and still have not eaten yet. On top of the lack of actual leadership present inside the store. It was Filthy and the gentleman who was the acting manager who was apparently making pizza was not wearing gloves, he was quite unkempt and Unapologetic and uninterested in the situation. This stores appearance on the inside was enough for me to make the decision to never patronize this Papa Johns ever Again!!!

Placed an order with the store at 11102 Topperwein Rd in Ssn Antonio at 8:03 p.m. It is now 9:15, and when I check online to status, it says it still "getting ready". I've tried calling the store several times and all it does is ring and then go straight to hold music and commercials. No one would answer the phone until after I had held for almost 15 minutes. Then the guy I spoke to was extremely rude. Horrible customer service.