Molly M.
I would not recommend PackMark Movers…
I would not recommend PackMark Movers based on my August 21, 2026 move. This was a 21-mile move entirely within New Jersey. I received a written “Binding Moving Estimate” for $2,800 based on 103 pieces and 1,037 cubic feet. I specifically told Rob during the quote that my belongings had filled a moving truck in the past, and I was told the move would be $2,800 as long as I did not add items beyond the inventory. No one performed an onsite or video walkthrough beforehand, and I never received the quality-assurance call I was apparently supposed to receive. I also had to contact the company myself the day before the move because no one had told me when the movers would arrive. When the crew arrived, I was immediately told my belongings looked like approximately a full truck and that my estimate only represented about half a truck. I was then told the move could cost around $8,000. This was extremely confusing because the furniture they were looking at was already included in my disclosed inventory. After calling Rob and negotiating while the crew was already in my home, Manny agreed to $3,600. During the move, one mover repeatedly asked us to transport smaller belongings ourselves. We ended up making about three SUV trips and three delivery-van trips ourselves, in addition to the items we already planned to move personally. Even after that, their truck still filled up, and our bed frames and a desk would not fit. At delivery, before my belongings were unloaded, I was suddenly told the amount due was $3,800—not the $3,600 we had agreed to. I had not been given anything in writing documenting the $3,600 price, and all of my furniture was already on their truck. I felt I had no practical choice but to pay $3,800 through Zelle so my belongings would be unloaded. I was never given a final invoice explaining the additional $200. While unpacking, I also discovered that the movers had used three PackMark wardrobe boxes for our hanging clothes without asking us. We had already bagged those clothes because we planned to transport them ourselves. No one asked whether we wanted wardrobe boxes, told us what they would cost, or gave me a revised written estimate authorizing additional packing materials. I cannot say for certain whether those boxes caused the unexplained $200 increase because I never received a final invoice. The move also resulted in $449.96 worth of damaged furniture: a $39.99 shelf, $179.99 bar cabinet, $139.99 TV stand, and $89.99 TV stand. I contacted Rob the next day asking how to file a claim and emailed the company multiple times. I eventually received a response asking for more information, but the valuation coverage of only $0.60 per pound per article had never been meaningfully explained during the quote process. PackMark’s own website says local New Jersey moves are billed hourly and lists 3 movers + truck at $175/hour. My pickup and delivery were both in New Jersey, only 21 miles apart, yet my estimate classified the move as “Residential Long Distance.” Their long-distance page also advertises “Price Lock Protection” and says there are no “you used more space” increases at pickup, even though that was essentially the reason my price increased. The crew members were personally nice, and I want to be fair about that. But the overall experience left me feeling cornered and taken advantage of. I disclosed my inventory, received a $2,800 binding estimate, personally transported multiple extra loads, was charged $3,800 before unloading, had packing materials used without my approval, received no final invoice, and ended up with nearly $450 in damaged furniture. If you are considering PackMark, get every price change and additional service in writing before anything is loaded, request an onsite or video inspection, ask what packing materials may be used and what they cost, and clarify whether your move is being treated as local or long distance.