PacificoakresidentialReviews of pacificoakresidential.com

I have to give a star to leave a review, they deserve a negative 100. I moved in May 31st 2023 and had multiple major maintenance issues, AC, Plumbing, Leaking roof and the house was filthy upon moving in,out & inside. I'm at the end of my rope! The roof has been leaking almost a month, I reported it on July 7th 2023 and still not fixed. Instead of sending a certified roofer out they send a maintenance guy out on July 13th. Needless to say he was unsuccessful with repairing it, not mad at him he's not a roofer. I checked the status of a roofer coming out multiple times since the 13th, was told they will follow back up (never did), was told waiting on estimate, and lastly was told it's a process. I was told it's a process after I send them an estimate and informed them I will pay for it and deduct from my rent that was on Wednesday August 2nd. Same day (August 2nd) I received a text message from the same maintenance guy that was unable to fix the roof that he will be here Friday August 4th and I'm sure that's because I gave them until Friday to fix it before I get it fixed myself. Do not do business with this company!! They are truly horrible and actions show they can careless about the condition of their properties and tenants. They love to remind me they fixed 7 out of 8 maintenance issues, that should tell them the condition of the house when I moved in only 2 months ago. Trust me the issues wasn't fixed immediately, just like the roof. It's been Hell!!! Don't do it!! Please do your research first...

I put a application in last week on a property HAVENT received no call no email or text stating whether I was approved or not sent email out numerous of times still no response today I wake up and look to see if the house was still on the market and it wasn’t so I guess that was my denial but they will call and text all day asking did u like the property or was anything wrong

Would give no stars if I could, find a better property management company. My husband and I found a property on Zillow, saw it was Pacific Oak Residential, and started the process. The property was a bit on the older side, but we thought it would still be perfect for us. They didnt give us an option for deposit other than to use Say Rhino. They wanted to charge an astronomical fee in place of the deposit, luckily the property had been sitting so long we were able to negotiate around it. The property was in worse condition than we thought. Upon moving in, we noticed the windows were real drafty, and the basement was completely uninsulated (I didnt even think to pay attention when we were viewing the property initially). About half way through the lease, the neighbors became untenable. Rude, screaming at all hours, literally my apartment is quieter than this house. We decided in Feb of 2023 we would not be renewing, and started the process to exit this house. We submitted the form online through Pacific Oaks website. Never had anyone follow up to verify they got the form. So i called 3/23/23 to verify, the rep told me yeah, they got it. I asked for a property manager to follow up with me to go over the process. No one ever did, and repeated attempts to follow up were also never followed up on. We found a new property over 8 hours away, and began the process. During this time, the neighbors became even worse, started hooking up extension chords to the house and randomly using our garden hose. We decided it was better for us to leave early, and notified Pacific Oak as soon as we figured out a concrete date to exit, 5/15/23. Pacific Oak refused to approve the move out request with Say Rhino, so i got charged again for no reason. They also keep saying the house needs an inspection for damage, which i expected, its been almost 45 days and still no inspection. The "property managers" have 0 customer service skills and poor communication styles. The poor CSR's working there are prob put through the ringer on the daily, they deserve a kudo's shoutout, cause they are doing the best they can with what little resources they have. Ill update this review if anything else happens, hopefully this will be where the story ends.

Check bbb before applying! Not 🚫 APPLY then check ✅. No bueno!