OwnerRez, Inc.Experience the difference of “Elite.” OwnerRez is internationally recognized as a leader in the vacation rental industry for channel management, CRM, PM, accounting, messaging, and websites. Integrate with all major vacation rental channels to seamlessly sync availability, rates, rules, and listing content. Get your own modern fast website, process payments directly, manage inquiries, communication, and guest checkout with e-sign renter agreements.
OwnerRez, Inc. (ownerrez.com) has 72 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Corporate Condo C.
Exceptional customer service!! Steve and his team are so thorough and help every step of the way getting set up and over a year into the program they still continue to hold my hand when needing additional help!!
Response from OwnerRez, Inc.Jul 22, 2025
Wow, thanks for the compliment, CCC! We'll pass it along to Steve! ❤
Lauren M.
OwnerRez does a great job of integrating all possible channels for short term rentals into one place. It covers every option, every variable for each website, etc. There's an integrated mailbox where you can send messages through the platforms. You can also integrate your own direct booking website (either hosted on OwnerRez or elsewhere). Also, customer service has been great. I'm matched up with Tiffany and she's done a great job of being responsive to all my questions and proactively sending me recommendations for other things I may want to look into. She's honestly been great.
Response from OwnerRez, Inc.Jul 22, 2025
We appreciate you, Lauren! Thanks for spreading the word!
Edward M.
The support is the silver bullet. The tech is great and it does more than what I need. 1. My own website 2. Sync VRBO and Airbnb rsvps 3. Share calendar with Cleaners I'm not a techie and the software is robust. The free Onboarding call with a very pleasant person was the kicker. She took extra time to walk me through everything and even followed-up with a detailed email
Response from OwnerRez, Inc.May 8, 2025
We work hard on support, Edward. Thanks for noticing and telling others. 👊
Dawn H.
OwnerRez's software, along with their excellent Customer Support team, has helped me transition smoothly during my first year of hosting. The guides, videos and webinars are invaluable. Occasionally I need feedback to ensure I am on the right track. The friendly and helpful team consistently supports me by sharing valuable insight to expand my knowledge base.
Response from OwnerRez, Inc.May 7, 2025
Dawn, you're the best! Thanks for the all-around kind words and sharing the love with others! 💕
KCC M.
Great product and awesome customer service. They are very responsive and helpful, and patient! Shout out to the team including Adria H. for making this experience 110% amazing. The learning curve in the beginning was intimidating but customer service made it very doable. Overall, my experience has been positive. Once you understand the software, it's very easy to work with and more convenient than working off of multiple platforms. I'm a beginner. If i can do it, anyone can.
Response from OwnerRez, Inc.May 5, 2025
Thanks for the shout-out, KCC! We'll make sure Adria sees what you wrote!
Laura N.
OwnerRez is a very robust property management system. It is easy to use and keeps everything organized. The reporting feature is extensive. The help desk is knowledgeable and fast to answer questions.
Response from OwnerRez, Inc.Apr 30, 2025
Whohoo! Thanks for the 5 stars and words of support, Laura! Our HD team works hard, and we'll be sure to let them know what you said.
Jen M.
Ownerrez has really stepped their support. Since they only offer email support (hopefully phone support someday), timely responses are important. I have been impressed with the folks there, namely Katie and Cam. Both provide thorough answers in the forms of videos that are easy to follow so I can make whatever amendments I need to make on my end, and they also send me to links on their site that offer additional support in the area I need help. I haven't ever been left in a lurch and they have answered all of my questions. Great stuff. I look forward to seeing how OR continues to evolve!
Response from OwnerRez, Inc.Apr 30, 2025
Thanks for the feedback, Jen. We will make sure Katie and Cam know. We do offer phone support by the way - just say the word (send a ticket) and we'll get you on the schedule. We do hundreds of calls per week.
Roanne
Owner Rez has been the best choice I have made to manage a short term rental over multiple platforms. Great and timely customer service is the most important tool for my business and Owner Rez makes that happen.
Response from OwnerRez, Inc.Apr 30, 2025
We're happy to be your best choice! Wow, very nice to hear. Roanne, please let us know if that ever changes or there's more we can do to help your business!
