Oscar K.
This company is the most difficult I've ever dealt with
The reviews on this website are most likely written by their own employees. I ordered two shirt and mistakenly ordered them in the wrong size. Upon contacting them via their chat-tool I was told that I could not return the shirts and best they could do was offer me a 50% discount to place a new order. I found this to be insufficient, as under Dutch law any remote sale has a 14 day return period that the seller has to abide by. This and pointing out their own return/refund policy caused them to change their stance and offer me a 100% discount code. Finding this much more acceptable I thank them. Update: the code has been provided and the order placed. this will be my first(technically second) order with them as well as the last.
Response from Owl OhhJul 28, 2022
Hi. We are from Owlohh We are very sorry for this inconvenience, - First: For your order, put the system to record your order information as size S shirts. And we have recorded and produced size S shirts for you to send to you as soon as possible. . - Second thing: When all customers place an order, there will be a confirmation email from us, with full information about the order and address so that customers can check it again. If there is something wrong or want to adjust, customers can make adjustments within 6 hours from the time of ordering according to our "Cancellation Policy", you can refer to it. But we have not received any communication or email from you during that time about order adjustment. The system has recorded orders for size S and production. You place your order on July 11th and you send in your information that you want to change your size on July 26th. By that time your order has been shipped. - The third thing: When you said you want to change the size, we sent you a 100% code so you can order the right size you want. We have recorded your new order exactly in size XL. - Article 4: According to our refund policy, the order will be resend or refund when the product you received is damaged, not the right size....you can refer to more details in the policy on our website . For your case, you are the one who ordered size S and we sent size S, as soon as we received your request we sent you a 100% discount code for you to order size XL. Your first order is now in transit, tracking number has been sent to your email address. You can follow up regularly with the tracking link we send. Hope you understand and sympathise Article 5: Your account is still normal, still placing orders and tracking normally, please check again and use the correct email you used when buying the first order. Order statuses are all updated via email, so please check your email from us, it may be in the spam folder of promotional mail. We hope that you can understand our efforts in solving this problem, we always want to provide our customers with quality products and good service. We thank you for your purchase and review. Hope to hear from you soon when you receive your order Have a good day. August 3 update: Your first order has been successfully delivered with tracking number: 3SWLT0024991319 and the order you re-ordered with 100% discount code is being shipped. Looking forward to hearing from you. August 13 update: The order replacement #4324: We have sent the tracking information via your email. The tracking number: UG533806067YP. You can follow your package via the link below.Thank you so much https://t.17track.net/en#nums=UG533806067YP August 30 update: The order replacement #4324, it has been delivered on August 11. Thank you so much https://t.17track.net/en#nums=UG533806067YP