Owl OhhReviews of owlohh.com

Response from Owl OhhJun 6, 2023

Dear Gloria, We have replied to your email no more than 24 hours after you sent it. We’ve tracked your package, and it’s currently listed as waiting to be picked up by the carrier. We sent your order information via email. Please help us check. Once again, we sincerely apologize for the inconvenience. Hope you can understand and sympathize. If you have any questions or concerns in the meantime, please reach out to us and we’d be happy to help. Thanks again for your business, it is truly appreciated. Kind regards, Owl Ohh

Response from Owl OhhFeb 22, 2023

Hi. We are from Owlohh We're so sorry for this inconvenience. Please provide us with the order number or the email you use to purchase via live chat or email support. We will check it more conveniently. Thank you!

Response from Owl OhhFeb 9, 2023

Hi, We're so sorry for this inconvenience. The order is in transit, and the information will be updated on the website. Your order was divided into two packages to ship. One of them is in transit to the destination; the local carrier will update the information soon. We have also urged the carrier to push the shipping. We hope you are willing to sympathize and are patient enough to wait for it. Please track the order via the link below. Thank you so much Have a good day! https://t.17track.net/en#nums=33Y9G877404201000935106,33Y9G876220801000935101

Response from Owl OhhJan 27, 2023

Hi, We are from Owlohh, We're so sorry for this inconvenience. You can send us your order number, we will check and deal with you more conveniently. Or you can send an email to [email protected] so we can support you in the most convenient way. Thank you so much!

Response from Owl OhhJan 12, 2023

Hi, We are from Owlohh, We're so sorry for this inconvenience. As we had a discussion with you, the original order failed to be delivered because the recipient noted the wrong address. After that, we resolved the order to a valid address, which takes time to process. Hope you can understand. And now, Your item was delivered in or at the mailbox at 10:43 am on January 11, 2023 in LOS ANGELES, CA 90028. Please help us check the mailbox. Thank you so much Have a good day! https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=92626902816706910041086887%2C&tABt=false

Response from Owl OhhJan 9, 2023

Hi, We are from Owlohh, We're so sorry for this inconvenience. Your order was noted as having the wrong address by the recipient before. So, the package was returned due to an insufficient address. The carrier needs to wait until it arrives at the overseas warehouse to reship it; it takes 3 weeks to 1 month. After that, we resolved the order to a valid address, and now the order has arrived at the USPS facility in Phillipsburg, NJ, 08865 on January 8, 2023, at 12:26 p.m. The item is currently in transit to its destination. We're trying our best to ship the order to the new address you provided ASAP. Hope that you are willing to sympathize and be patient to wait for it a few days. Thank you so much Have a good day! https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=92626902816706910041086887%2C&tABt=false

Response from Owl OhhAug 8, 2022

Hi. We are from Owlohh, We're so sorry for this inconvenience. We have posted the description for each type of product on the website. It includes the size chart, the material, and the color. The products are sent to the customers as described on the website. If we sent the wrong items to you, we will resend new items or refund your money. However, we can not resend or refund if we sent the right items. Please provide us with the image of the completed items you received via email support. We will check the quality and solve your case to your satisfaction. Hope you can understand! Thank you so much Have a great day!

Response from Owl OhhAug 4, 2022

Hi. We are from Owlohh We're so sorry for this inconvenience. Please provide us with the image or the link of products that you think are copyrighted via email: [email protected]. We will check and solve your case satisfactorily. Thank you so much. Have a good day!