Beth S.
Disappointed Christmas Gift
I was disappointed in the item I received. I ordered a large, the item fit like a medium. The quality was poor, hem stitching was off so the sweatshirt did not lay correctly. In addition, I ordered the item on November 23rd to receive it in time for Christmas and it came the day after Christmas. This was after multiple emails I sent regarding the status of the item. I understand a return policy but an item that does not fit, is poor quality, and cannot be worn should be eligible for a return.
Response from Owl OhhMay 11, 2024
Hi, We're from Owlohh. We received your photos about the item. We see that it is fine. We only accept returns and refunds for the following cases: Printed products are not clear, they are blurry. The print position is not as described on the website. The wrong product was delivered in the order, or part of the order was wrong. Damaged by transportation: torn, stretched…. The product received is not the right color or size as described in the description. Please refer to our return and refund policy: https://owlohh.com/returns-and-refunds/. Thank you!



