Otter SpiritOtter Spirit is a handcrafted gemstone jewelry brand that celebrates the beauty of natural crystals. Founded in Monterey, California, it is driven by a deep commitment to animal protection, donating a portion of its proceeds to ocean conservation nonprofits, including the Monterey Bay Aquarium.
Otter Spirit (otterspirit.com) has 123 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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DEE B.
Otter Spirit - Great products and customer service. They are responsive, helpful and really care about customer service and satisfaction.
Response from Otter SpiritMay 7, 2026
Hi, Thank you so much for this wonderful review! 🦦 We truly care about every customer's experience, and it's so rewarding to hear that it shows. We hope to continue making you happy with both our products and service!
Lisa S.
I had a wonderful experience with Otter Spirit customer service. Two of my bracelets arrived damaged, and instead of making it difficult, they immediately offered to replace them and told me to keep the originals and even gift them to someone else. The response was kind, fast, and completely hassle-free. It’s rare to find a company that stands behind their products and treats customers so generously. I’m very impressed and will definitely order again.
Response from Otter SpiritMay 7, 2026
Thank you so much for sharing your experience! 🦦 We're sorry the bracelets arrived damaged, but we're really glad we could make it right quickly and hassle-free — that's always our goal! Your kind words truly mean a lot to our team. We can't wait to have you shop with us again! 💛
Mrs Susan D.
I recently received my braslets wonderfull quality aaa so pleased with them thay are comfortable to wear lovely colours thanks you otter spirit if you’re looking for something special give otter spirit a look highly recommend them sue
Response from Otter SpiritApr 24, 2026
Hi Sue, thank you so much for your kind words! We're thrilled to hear you love the bracelets and find them comfortable and beautiful. Your recommendation means a lot to us 💛
LAURA B.
Their products are of the highest quality. They have a beautiful selection. Their service was wonderful. When I had a question they were quick to reply. And they shipped it quickly and I live in Alaska! I highly recommend them. Laura B.
Response from Otter SpiritApr 23, 2026
Hi Laura, Thank you so much for your wonderful review and for placing your trust in us. We’re delighted to hear that you’re happy with the quality of our products, our selection, and the service you received. It’s especially great to know your order arrived quickly all the way to Alaska! Your kind words truly mean a lot to our team. We look forward to serving you again in the future. Warm regards,🦦💖
Brad
The bracelets I ordered were lovely. I bought them as gifts, but ended up not sending the second so it ended up on my wrist. I was disappointed when it broke but when I contacted customer support the exceptional service was immediate in addressing the situation and getting a replacement to me. The 2yr warranty is solid. I'd purchase otter spirit products again 👍
Response from Otter SpiritApr 23, 2026
Hi, Thank you so much for your thoughtful review and for sharing your experience with us. We’re really happy to hear that you loved the bracelets—even if one ended up staying with you 😊 We’re sorry to hear that it broke, but we’re glad our support team could quickly make things right and that you were satisfied with the replacement process. It means a lot to us that you appreciate our warranty and service. Thank you again for your trust and support—we truly appreciate it and hope you continue to enjoy your bracelet! Warm regards,
Beatriz G.
The bracelet quality is exceptional! The customer service, especially Jen Williams, went above and beyond! Super sweet and kind! I needed to exchange the bracelets to the larger size and she stayed in touch with me about the progress of my order the entire time.
Response from Otter SpiritApr 23, 2026
Hi Beatriz, Thank you so much for your kind review! We’re thrilled to hear that you love the quality of the bracelets. We’ll be sure to pass your wonderful feedback on to Jen Williams—she’ll be so happy to know her support made a difference. Providing attentive and caring service is very important to us, so it means a lot that you noticed. We’re glad everything went smoothly with your exchange and that you felt supported throughout the process. Thank you again for your trust and support—we truly appreciate it! Warm regards,
Cori P.
These bracelets are amazing. They feel good on my arm and have become a must for every day. I love the mini option as it fits better with my lifestyle. Plus supporting the otters is a big plus as someone from the Bay Area! You won’t be disappointed with the beautiful energy these crystals bring to your life!
Response from Otter SpiritApr 23, 2026
Hi Cori, Thank you so much for your amazing review! We’re so happy to hear that the bracelets have become a part of your everyday life and that you’re enjoying the mini option as well. It’s also wonderful to hear your appreciation for supporting otters—being connected with customers who share that passion, especially from the Bay Area, means a lot to us. We truly appreciate your support and kind words about the energy of the crystals. It means the world to know they’ve brought something special into your life. Warm regards,🦦💖
Susan S.
A beautiful product and good customer service. They reacted to my request for bigger bead size promptly. My new bracelets are just what I wanted. I would absolutely purchase from them again.
Response from Otter SpiritApr 23, 2026
Hi Susan, Thank you so much for your lovely review! We’re really happy to hear that you’re pleased with both the product and our customer service. It’s great to know we could quickly help you with your request for a larger bead size and that your new bracelets are exactly what you wanted. We always aim to make sure every piece feels just right for our customers. We truly appreciate your trust and support, and we’d be delighted to have you shop with us again in the future. Warm regards,🦦💖
