Osmotics CosmeceuticalsReviews of osmotics.com

Response from Osmotics CosmeceuticalsApr 9, 2021

Hi Joelle - I am sorry to hear that you did not see a good result, so please let me know if you would like us to provide a refund or a credit towards a future purchase. Thank you and we value your business and appreciate the feedback!

Response from Osmotics CosmeceuticalsMar 8, 2021

Hi Anna - we apologize for the carrier delay and yes, they have taken such a long time, and good news I see that it's out for delivery today. We searched our emails and did not see an inquiry about this, so if we had known, a replacement would have been shipped right away. Thank you for your patience, and for your understanding -many carriers are experiencing delays due to COVID19, and this is very unusual.

Response from Osmotics CosmeceuticalsFeb 11, 2021

Hi Charles - I see from the tracking that we shipped this on 2/5 so I apologize that you received the automated email before you received your order. Apparently the carriers are experiencing delays ever since their volume of online orders have caused an overwhelming amount of shipments due to the impact of COVID19. Here is the tracking and the package is out for delivery today: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111202523822597742 I will alert the team to see if this type of automated email can be delayed in the future. Thank you very much for your understanding and for your business! Best, Osmotics Team

Response from Osmotics CosmeceuticalsDec 15, 2020

Hi - I tracked the order USPS Tracking #9405511202523825193739 and is seems that it's delayed through the carrier so we already shipped a replacement. The carriers seem to be impacted severely by COVID and the holiday season, so I believe that is causing the delay, unfortunately, thank you for your patience.

Response from Osmotics CosmeceuticalsDec 15, 2020

We apologize for the inconvenience and the USPS tracking shows that package is still in transit, so we shipped a replacement that will be delivered this week. The carriers seem to be impacted severely by COVID and the holiday season, so I believe that is causing the delay, unfortunately, thank you for your patience. As far as the tracking number - that is not a clickable link, so to track a package you can visit USPS.com and copy the tracking number to view the tracking history: 9405511202523825192473 and we did ship your original package on 12/1.

Response from Osmotics CosmeceuticalsDec 15, 2020

We apologize for the inconvenience and the USPS tracking shows that package is still in transit, so we shipped a replacement that will be delivered this week. The carriers seem to be impacted severely by COVID and the holiday season, so I believe that is causing the delay, unfortunately, thank you for your patience. As far as the tracking number that you do receive when the order ships via email - that is not a clickable link, so to track a package you can visit USPS.com and copy the tracking number to view the tracking history: 9405511202523825192473 and we did ship your original package on 11/30.

Response from Osmotics CosmeceuticalsDec 15, 2020

The tracking shows that this item was delivered. Please contact us if you need more assistance.