OrchidRomanceReviews of orchidromance.com

Response from OrchidRomanceMay 7, 2022

Dear Monroe, Hello and thanks for finding time to submit your review! Please contact us via [email protected] again and we'll carefully check your inquiry. Apparently, there's the misunderstanding that took a place. Best regards, OrchidRomance Customer Support

Response from OrchidRomanceApr 11, 2022

Dear Nigel, First and foremost, We would like to assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Therefore, every member communicates the way s/he is used to in real life. You may always ignore or block another member if you do not like to continue your conversation. We also provide safe and secure place for communication, so maybe it is the reason why some members prefer to stay on our website. It is always your decision how to proceed as well. We have never scammed anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site. If you have any concerns or need assistance, you may reach us via [email protected]. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Response from OrchidRomanceApr 1, 2022

Dear Anthony,  Thank you for your comment on our website. We are sorry to hear that you decided to leave our website. Sadly, we have no email of yours to check whether there was a request in the system, so we would appreciate if you contact us via email [email protected], so we would check it. We are always available for our members 24/7 and ready to help.  Best Regards, Support Team OrchidRomance

Response from OrchidRomanceMar 30, 2022

Dear Larry, Thank you for taking the time to leave your feedback. We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred. However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Response from OrchidRomanceMar 30, 2022

Dear Philip, Thank you for leaving a review about our platform! Unfortunately, your inquiry didn't provide us with sufficient information in order to help you. Please let us know if you need our assistance with questions related to our service via [email protected]. We are always at your service. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 30, 2022

Dear Stan, We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve! Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you need to be a paid member to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to immediately assist you with the difficulties that you have experienced. We hope to hear from you soon. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceFeb 4, 2022

Dear Tony, Thank you for taking the time to leave feedback about our website. We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. Please, kindly note that it always depends on both of you on how to build your communication. As the website for communication, we provide a safe and comfortable place to interact with each other. Also, note that users may be online whenever they want or can, sometimes they may leave their computer on with the open website, that’s why they are shown online, but they are away from the computer. If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the case. Moreover, note that our website is not created for any kind of cybersex or anything like it. As a premier platform for communication, it was made in order for men and women to start their conversation here. If you have any valid concerns, please contact us via [email protected] and share all the details regarding your feedback of the platform that you rated 2 stars. We would also greatly appreciate it if you decide to review the feedback. Best Regards, Support Team OrchidRomance

Response from OrchidRomanceJan 10, 2022

Dear Mark, Thanks for sharing your feedback. We are sorry to hear your experience did not match your expectations. Considering the point you have raised, we would like to take an opportunity to investigate your feedback further. We would love to make things right if you give us another chance: we would inform you about the status of your account and make sure to describe all the option available for you! Please do not hesitate to reach us via [email protected] email at any time. We work 24/7 for you. Best regards, OrchidRomance Customer Support