OrchidRomanceReviews of orchidromance.com

Response from OrchidRomanceOct 20, 2021

Dear Gary, Thank you for sharing your feedback about the website. Please be informed that our Validated members use our services free of charge, they have other limitations though. To name one, most of the data that the validated members provide, like photos and videos have to be verified with their ID's and personal interviews before registration, so we believe that there are no fake profiles on our site. In addition, please note that we work according to the IMBRA Act of 2005, and the Contact Exchange procedure is established with these requirements. Hence, the Validated member isn't able to make the request for contact details, because according to the IMBRA law you have to fill out the form and provide us with documents. The user should read the form and give the go-ahead before sending her contact information to you. We do not monitor the private correspondence between our members for security reasons, but if the member tries to send the prohibited content, our system can block it automatically. Therefore, please, make sure to follow the rules of the platform you are referring to in your complaint (Terms of Use (para.4)). We care for every customer and go to a great length to make sure that all members follow the rules. Nevertheless, if you have some additional questions about the contact exchange procedure or any other questions, please contact us at [email protected] We are always available for our members 24/7 and ready to help. Best Regards, Support Team OrchidRomance

Response from OrchidRomanceOct 20, 2021

Dear Roy, Thank you for sharing your feedback about the website. We may assure you that we ask our members to complete the verification procedure and confirm their identity: before the registration on the website they have to provide their background information and also a verification video, where they confirm that they want to be members of our website. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. We give all the members an opportunity to initially reach another member that they are interested in. As for the context of the messages, apparently, some members can use the phrases that they found on the Internet in order to catch your attention. Nevertheless, if you have any doubts regarding any member on the site, you always can contact us back via [email protected], and provide details of the situation, and we will look into this matter. We are always available for our members 24/7 and ready to help. Best Regards, Support Team OrchidRomance

Response from OrchidRomanceOct 18, 2021

Dear Jg, We do appreciate you taking the time to share this review with us. Your feedback is what motivates us to improve. Please note that different members may prefer to use our website for various reasons as the platform provides a safer and secure space for communication. Every member is using our website and services such as the real meeting for different purposes, hence, the personal experience and success of every particular user is unique. It should be noted that you may always contact our Support Team if you are eager to receive more information regarding the real meeting service and we will be glad to guide you. Please do not hesitate to reach us via [email protected] in case you have experienced any issues that we may assist you with, we are always at your service. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceOct 17, 2021

Dear Gary, We appreciate you taking the time to share your point of view! Please be kindly informed that we have never scammed anyone, we review each complaint individually and do our best to resolve the problem in a satisfactory way. If you have experienced any issues that we may assist you with, please do not hesitate to reach our Support Team at any time, we will be glad to help you. It goes without saying some unsatisfied and suspicious users appear and they may submit negative feedback. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules, such users will be banned on the site. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceOct 12, 2021

Dear Donovan, We have received your review and would like to clarify some details you mentioned. Please be kindly noted, that our website is completely legitimate, as we work in accordance with international law. Also, we carefully approve all the users to be registered on our website. Our users’ profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with (such profiles have a label "Validated member"). Also, we make sure as much as we are able to that the user is single and interested in communication with other members of the platform.We require to see photo IDs of all our Validated Members. In case a member gives rise to our suspicion, we may take additional steps to verify the profile. We'd like to draw your attention to that we cannot force the members to choose the specific way of communication, like a phone or video call, it can be only personal choice of a particular member. It works the same way with contact details - once your request for contact details is approved, an email address will be provided by default, the phone number can be provided only per users' decision - we have no influence on it. Also, we do not pay the members for communication and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on their behalf, we fine the Partner and immediately delete the member's profile. Should you have any additional questions, please reach us via [email protected] Best regards, OrchidRomance Customer Support

Response from OrchidRomanceOct 4, 2021

Dear Martello, Thank you for sharing your feedback about the website. Kindly note that we are an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Moreover, we do not tolerate the scam and we review every complaint individually! Therefore we would appreciate hearing more details about your situation, so please contact us via our email [email protected]. Once we have your email, we would be able to check the situation. Please note it always depends on the members when to use the website, as they are free to choose the time most suitable for them/their schedule/etc. We give all the members an opportunity to initially reach another member that they are interested in. As for the context of the messages, apparently, some members are trying to eagerly attract your attention, but it is always up to you whether reply/ignore/block the member. Nevertheless, If you have any doubts regarding any member on the site, you always can contact us back via [email protected], and provide details of the situation, and we will look into this matter. We are available for our customers 24/7 and ready to assist with any questions. Best Regards, Support Team OrchidRomance