OrchidRomanceReviews of orchidromance.com

Response from OrchidRomanceDec 28, 2021

Dear Mark, Thank you for sharing your feedback about the website. We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. Moreover, we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. We want to inform you that on our website we have such an option as contact exchange in accordance with the requirements of the IMBRA Act of 2005. But we completely understand that those rules make you feel frustrated from first sight. We consider it would be appropriate to establish a little parallel between our website and real-life to make it clear to you. If we are talking about real life, people don't usually trust the person they don't know well enough. So well, it takes some money and time to communicate with the user during your walks, cafe talks and some films at the cinema. You'll find a lot of opportunities to make your experience unforgettable with our services such as different options for communication, gift deliveries, etc. We understand that from one point of view the contacts exchange can seem to be a long-winded and pricy procedure, however, in this case we would recommend that you try to set up a real date with your favorite member. This option is much quicker and easier to set up and arrange just because all you need to do is to have 625 credits on your balance, have the agreement of the member and be a verified member with us. Nevertheless, we are only intermediates on the platform and cannot influence on your relationships with other members and how they will develop out of our platform. But in case you have some problems or lose contact, we are always ready to assist you, therefore, do not hesitate to contact us at [email protected] at any time. Also, we want to remind you that prices for the gifts depend on the prices in the country of the member and we cannot control or influence on them. Therefore, we would greatly appreciate it if you decide to review the feedback, taking into account the explanation of how the website works. Best Regards, Support Team OrchidRomance

Response from OrchidRomanceDec 26, 2021

Dear David, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. At this point, we would like to let you know that we would like the opportunity to investigate your feedback further. Could you please contact me at [email protected]? We’ll work with you to help you on the matter you reported as quickly as possible. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every lady takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label ""Trusted User""). We do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, OrchidRomance Support Team

Response from OrchidRomanceDec 19, 2021

Dear Scott, Thank you for your feedback! We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. Also, we want to remind you that the exchange of personal information like home address, e-mail, Skype accounts or phone numbers is unavailable on our site, except as via contact exchange procedure that was established according to the IMBRA Act of 2005. Nevertheless, we are sorry to hear about your situation with the members. Sadly, we have no email of yours to check whether there was a complaint in the system or check your account if there were contact exchanges requests, so we would appreciate if you contact us via email [email protected], so we would check it. Please remember that if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will review the case. Therefore, we would greatly appreciate it if you decide to review the feedback, taking into account the explanation on how the website works. Best Regards, Support Team OrchidRomance

Response from OrchidRomanceDec 14, 2021

Dear Mack, Thank you for taking the time to share your concerns. We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. And we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. Also, we want to remind you that the exchange of personal information like home address, e-mail, Skype accounts or phone numbers is unavailable on our site, except as via contact exchange procedure. The site established such limitations in order to protect the privacy of the customers and according to the requirements of the IMBRA Act of 2005. Moreover, please note that we do not monitor the private correspondence of our members and there is no need to do it manually, as in the 21st-century technologies can do it instead of humans and block such type of information. We want to inform you that from our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site. Therefore, if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will review the case. We work 24/7, so we would be looking forward to your letter with all the details. Hence, we would appreciate if you review your feedback taking into account how the website works. Best Regards, Support Team OrchidRomance

Response from OrchidRomanceDec 12, 2021

Dear Shelley! Thank you for the review and for being worried about one of our members! Please, be kindly informed that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other members of the website. We have never scammed anyone and what is more, we do not tolerate scam Yours faithfully, Orchidromance Customer Support

Response from OrchidRomanceDec 6, 2021

Dear Geoff, Thank you for taking the time to share your concerns. We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. Moreover, we have such options as contact exchange and real meeting, therefore, all possibilities to meet a member in person are in the hands of the users themselves. Nevertheless, if you have any problems on the platform or doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will review the case. We work 24/7, so we would be looking forward to your letter with all the details regarding the situation that got you concerned. Best Regards, Support Team OrchidRomance

Response from OrchidRomanceNov 26, 2021

Dear Stephen, Thank you for sharing your thoughts with us! We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. There are many good-looking users on the platform. Living in the social media age, you can't always tell you is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every user to try present himself/herself in the best way possible. Please understand that our website cannot give you a 100% guarantee that you will find your love here. However, from our side, we provide a platform that you can use to find your partner and that process depends only on you and another member. We hope that you will enjoy being our user. Please, note that if you face any issues on the website - you can contact us 24/7 via [email protected] Best regards, Orchidromance Customer Support

Response from OrchidRomanceNov 25, 2021

Dear Customer, We check validated members' profiles carefully. We can assure the person you are talking to is the person you see in the profile. In order to be on the website they pass a complicated verification process and we verify if the personal documents user attaches are valid. If any profile does not meet the requirements of the check up at any of the abovementioned stages, it gets deactivated. Some users may use general messages found on the Internet or translated, e.g. by Google translator or the translator to set up an initial contact. They have no access to what other users write. In order to exchange contact information, you need to spend enough time with a member on the website to get to know each other better as we want to make sure to create a safe environment for communication. We would like to inform you that our user personal data security level is at its highest, besides, our entire system is protected by TLS 1.2 and TLS 1.3 protocols which play an important role as encryption protocols intended to keep data secure when being transferred between you and our service networks. Another feature that highlights our position among other platforms is that we constantly scan our system algorithms and networks for security measures and liability, also we are using Cloudflare systems which guarantee data transfer security and generates a strong defense against breach attempts. We have many happy stories, but, unfortunately, we can not publish them, because not all users who have found their love on our site give their consent to the publication. Once we collect enough people who agree to publish, we will consider adding this information to our website. Also, please, note that our website cannot give you a 100% guarantee that you will find your love here. However, from our side, we provide a platform that you can use to find your partner and that process depends only on you and another member. If you face any difficulties with communication, you can always contact us via [email protected] and we will assist you with any situation. Best Regards, Support Team OrchidRomance