OrchidRomanceReviews of orchidromance.com

Response from OrchidRomanceJul 15, 2022

Dear Mike, Thanks for sharing your feedback. We are sorry to hear your experience didn’t match your expectations. At this point, we would like to let you know that we would like the opportunity to investigate your feedback further. Could you please contact us at [email protected]? We’ll work with you to help you on the matter you reported as quickly as possible. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User"). Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, OrchidRomance Support Team

Response from OrchidRomanceJul 5, 2022

Dear Geoff, Thanks for sharing your feedback. We are sorry to hear your experience didn’t match your expectations. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User"). Also, please be advised that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, OrchidRomance Support Team

Response from OrchidRomanceJul 1, 2022

Dear User, Hello and thanks for finding time to submit your review. Kindly note, that there no bots on the website, as you can communicate with validated members only. We carefully approve all the users to be registered on our website. Our users’ profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with (such profiles have a label "Validated member"). Also, please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding. If you have any questions, please contact us via [email protected] Best regards, OrchidRomance Customer Support

Response from OrchidRomanceJun 26, 2022

Dear Kimmy, Thank you for rating OrchidRomance platform. Please, keep in mind that any contact information is hidden in messages/mails in terms of security in order to protect your privacy. The Internet environment is not that secure space for sharing personal information with people who you barely know. Thus, we considered a reliable option for our customers' safety called “Contact Request”. In case you are eager to get the member's contact details, we can instruct you on it by sending the “Contact Request” requirement. Contact us via [email protected] and our Customer Support team would be glad to assist you with your any question you may have. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Response from OrchidRomanceJun 22, 2022

Dear Jake,   Thank you for this review! We check validated members' profiles carefully. Firstly, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents user attaches are valid. If any profile does not meet the requirements of the check up at any of the abovementioned stages, it gets deactivated. I do share your concerns and I realize that trusting someone you talk to is crucial for you. From our side, we have done everything to make the platform safe. Some users may use general messages found on the Internet or translated, e.g. by Google translator or the translator to set up an initial contact. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.   We’re here for you anytime.    Please feel free to contact us via [email protected] in case of any questions.    Kind Regards,  OrchidRomance Customer Support

Response from OrchidRomanceJun 2, 2022

Dear Robert, Thank you for this review. Today you had chat with our Customer Support representative regarding your account deletion, and she informed you to email that your account was already deleted from our website. Please note that we have never scammed anyone and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such users will be banned on the site. We try to make sure that all the users are interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. Please feel free to contact us via [email protected] in case of any questions. Kind Regards, OrchidRomance Customer Support

Response from OrchidRomanceMay 24, 2022

Dear Matthew, First and foremost, let me remind you that according to our Terms of Use, users shall not create duplicate profiles. The violation of this rule is a ground for blocking off your accounts, except for one. Please be reminded that you shall not attempt to create a new account with our service, otherwise, we will block all of your accounts permanently. We ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. We also try to make sure that all the validated members are interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. However, please kindly note that it is always up to both of you on how to build your further communication. From our side, provide a safe and comfortable place for communication and we cannot force our members to stay in touch or move further on in their relationships. Your communication and further interaction depend solely on both of you. We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred. However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Response from OrchidRomanceApr 20, 2022

Dear Lawrence, Thanks for sharing your feedback. We are to hear sorry your experience didn’t match your expectations. Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform. We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with. Also, please be advised that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, OrchidRomance Support Team