peter D.
I ordered a derilo pillow online at the…
I ordered a derilo pillow online at the website, and moments later a reply came back that something is wrong, please check your order, apparently to correct a problem with my email :pandhwallpapering @cox.net., Turns out the company shipped me 2 pillows at $74.80 each, so I tried to cancel the order and get a refund. They never got back to me and sure enough 2 pillows show up at my door a few days later. Right after the entry was placed I attempted to call them but could not find a phone number so I went to my credit card company to dispute purchase. the pillows were shipped via Speedx delivery, never heard of company. After finally getting 610-810-3812 phone number (for any future customers who are pissed like me), and getting shipping instructions , it cost me $11.40 per pillow to return them for a refund . the worst company in the world. i can't believe it! I shipped them back and would like to be credited the shipping fees of $23.80 at the least.
Response from Orbio WorldFeb 9, 2026
Hi Peter, Thank you for providing your feedback. We are pleased to inform you that our customer service team successfully resolved your issue on March 20, 2026. Should you require any further assistance, please feel free to reach out at any time. Your insights are invaluable to us, and we continually strive to enhance our services. Thank you once again for your ongoing support. Warm regards, Orbio World Support Team




