Tatiana V.
very bad customers service
I'm very disappointed about the service. I bought an Opussima scalp massage and i received a Tracking number but after 3 days of my purchase, i become an Email that the item couldn't be delivered( yeah it was strange that only after 3 days they could deliver the item because the item is supposed to come from USA and on the website is the shipping duration about 7-15 days). My address wasn't false and my name is on the bell doors, i received many Packages on the same week without problem but despite of this the item is returned to the shippers. I contacted the customers service but they didn't propose any solution and no refund. I didn't become the Item and they didn't refund me even if they received the returned item. I saw that many customers have the same Problem as me. So i don't suggest anyone this Mark. BE AWARE
Response from OpussimaFeb 7, 2024
Dear Tatiana, We're deeply saddened to hear about your disappointment with our service, and we sincerely apologize for the inconvenience and frustration you've experienced. It's concerning to learn about the issues you faced with the delivery of your OpuScalp massager and the subsequent communication with our customer service team. Upon reviewing your case, it was noted that our carrier partner, Deutsche Post, encountered delivery challenges, citing reasons such as the potential absence of a name on the doorbell, changes in residency, or difficulties locating the recipient based on the provided address details. However, we understand that these explanations do not align with your experience, as your address details were accurate and you've successfully received other packages. We recognize the importance of not only providing quality products but also ensuring that our customer service matches the high standards our customers deserve. It's clear in this instance, we fell short, and for that, we are truly sorry. Taking full responsibility for the inconvenience this has caused, we have processed a full refund for your purchase. We believe in making things right for our customers and want to assure you that your experience is not reflective of the high standards we set for ourselves. We're committed to learning from this situation and improving our services to prevent such occurrences in the future. If there's anything more we can do to rectify this situation or if you have further feedback or needs, please don't hesitate to reach out directly. Your satisfaction and trust in our brand are of utmost importance to us. Thank you for bringing this to our attention, and once again, we extend our sincerest apologies. Warmly, Opussima