U.S. Office of Personnel ManagementReviews of opm.gov

If I could do 0 stars I would. They have no customer service access. You call & they say they have a high call volume and disconnect you. They have everything electronic, so no more paper notification of pension changes, but this is very hard for many of the people getting this benefit. They have to have someone help them & it isn't an easy system to work in. Email they sent was never received. Definitely a horrible process to help their employees after they retire. Most unfriendly/difficult process I've ever used. They either need to disconnect the customer service phone or get more reps to take care of the people who helped them stay in business

They are awful. Been retired 6 months. Can't get a Medicare Advantage plan because OPM claims I'm still working. Their phone number, like everyone else says, hangs up automatically.

Honestly I'm not sure these people even exist. My brother in law passed, I am his executor. I've been trying to get his life insurance for his kids. and no one will even answer the phone. I've emailed them, submitted death certificate online and called them possibly 50 times. NO ONE EVER PICKS UP THE PHONE AND YOU CAN'T EVEN LEAVE A MESSAGE. This useless office sucks! DOGE should've gone after these guys.

Allow me to join the legion of dissatisfied customers trying to get important assistance from this utterly incompetent agency. I’m a retired veteran and DoD civilian of 33 years and I’ve been trying for 2.5 months to stop my medical benefits (and payments) now that I’m on Medicare. All calls are terminated due to so-called high call volume. It is impossible to get anyone over the phone. Emails receive an unsatisfactory automatic response and there is no way to do anything with medical benefits on their website. The agency is overripe for DOGE and AI. Also check out reviews on yelp.

Unable to get ahold of anyone. Automated response answers call, directs to the website, and then disconnects. It has been 8 months since I left the civilian ranks and still don't have my final retirement information.

They are utterly useless. I think there’s only one person taking phone calls and they are asleep.

Useful to who? Dealing with rising health insurance cost is terrible. No person to talk to. I am a Trump supporter but this is health care cost is way out of line.

9 months since I sent out all the required documents. When I call customer service they are extremely limited and they tell me they cannot help me I have to send a message to have the management call me for the annuity benefits. They never called me back within the past 09 months I requested a call back more than 15 times and they never called me I filed the supervisor ticket and customer service told me it was approved but still I never get a call back that annuity has not been deposited when I asked for a complaint phone number they gave me an 800 number and the number they gave me when I call there is no one to talk to you cannot leave a message it's just a recording message that loops and does not give you an opportunity to make a complaint. I have never experienced a business or federal government agency that has been so cavalier as OPM. I really believe it's criminal what they are getting away with.