Kevin T.
Supports doesn’t even help takes them 2…
Supports doesn’t even help takes them 2 weeks and after just close the ticket joke men. And when I ask them about it they ignore it got my Supports doesn’t even help; it takes them 2 weeks, and then they just close the ticket. It's a joke, man. When I ask them about it, they ignore me. I got my PC PERMANENTLY HWID banned!! Don’t buy from them unless you never want to play Rust on your PC again.
Response from On StoMay 20, 2026
Hi, thanks for leaving your feedback. We're sorry to hear your support experience was not pleasant. That said, w would like to address the core of your review: HWID bans from EAC are not permanent. They typically last around 3 months, after which your hardware ID is released and you can play again. We understand that's frustrating, but it is not a lifetime ban on your PC. More importantly, the product you used is clearly labeled as use at your own risk. The possibility of a ban is a known and disclosed risk of using any cheating software This is stated before purchase. We cannot be held responsible for enforcement actions taken by the game's anti-cheat systems. Regarding your ticket, if you feel it was closed prematurely, please re-open it or contact us again and we'll take another look. We do aim to resolve issues thoroughly. We wish you the best.