One Step Lines LLCReviews of onesourcevanlines.com

Our family was relocating in Florida from Michigan due to work. I searched up online for moving companies and one company came and looked at all the things in my house and the other I just spoke on the phone which was a lady names Joann Wistoski from City Moving Group LLC. She was super pushy and I was still looking around so didn’t really respond to her after multiple emails and calls. Our date to move came closer and she happens to call me and she tells me I work now for One Souce Van Lines. I thought that was add but whatever. Super pushy again with everything they were only 1000 dollars cheaper than the other company that came and looked at the entire house. We were quoted 5900 dollars from One Source. We were ok with paying that. The day we made the contract Joann wouldn’t let me finish reading the contract and pushing me just to sign. She couldn't get off the phone. Monday I get a call saying that we need to go thru everything again what we are taking and they jacked the price up to 12000 dollars now which we were not going to pay. After some very unprofessional phone calls with Joann spoke to customer service and basically came down to you need to leave stuff behind if you don’t want to pay 12k. The day the company came it was a different company from Chicago that had basically nothing to do with One source. Had a big Budget truck rented and they were moving our things. We got charged 150 for and elliptical extra bc that was a risky item if they have to put items on top they might fall so insurance wise they had to charge me for it. Same thing with our workout bike. So there is an extra 300 dollars and plus another 150 for materials they used which was some plastic and duck tape. Ok paid the extras. Our stuff moved really fast to Florida. When our stuff got in Florida, our tv, dining table and coffee table all were damaged. I have tried to contact One source thru their number it doesn’t work anymore. I have tried to contact Joann that number also doesn’t work anymore. I have emailed her she doesn’t respond. I have emailed the company on the email that they have on their website no respond. This company is an absolute scam and my husband and I are looking to take legal action. On their website it clearly states if you have damaged items please give us a call and we will file an insurance claim. Nobody’s phone number is working since I’ve moved.

If I could give less than 1 star I would. I moved 1/25 from California to Kansas and was set with a better well know company when I received a call from Brendan C at One Source Van Lines. He told me he could beat the price given by the other company due to a cancellation headed there anyway. We also discussed my amount of things to move and he encouraged I bring more due to it being a small move. I also spoke about needing my things by 1/25 if possible. He said that was no issue. He said his team would be handling the pick up and that they were not a broker. ALL OF THIS WAS A LIE!!! When the movers came to pick up my stuff it was a different company. They stated the price would be 2x the original price because of the stuff I had. When I had been very clear about all my things. After picking up our stuff I tried talking to one source. I could not speak to Brendan again. Holly explained it was more because I had an extra box spring than they thought. When I asked for their US Dot number suddenly she couldn't answer anymore. I later found out my stuff would not arrive until 2 weeks after the date we had spoke about. They didn't even ship my things until the 25th. I am not one to leave reviews but, this was by far the worst experience I have ever had with a company. They lie and steal from their vulnerable customers who are already dealing with the stress of moving. I wish their were more reviews for this company to know to stay away and that is why I am leaving this. DO NOT TRUST THIS COMPANY!!! THEY WILL LIE AND SCAM YOU!!!!

We have been lied to from the getgo. They said it would be 3k for the move. They said the movers would call us 1 hour before they showed up. Movers called us 20 minutes before showing up. They told us it would be 6k to move. We were told 3-5 business days we should expect our things. Called at 5 business days, got told 5-14. Called at 14, got told that we would get a partial refund. Got told that our shipment was loaded and headed our way, then got told the loaders lied and they were not coming until the next week. A month without our things we got told the movers had loaded and would call us 24-48 hrs before they arrived. They called us three hours before their ‘expected’ arrival. Told us 6, showed up at 10 pm. They are throwing are things. Won’t take stuff upstairs. Found out we don’t get a partial refund because it’s 21 business days, and we had been lied to the three times we had communicated before. We were told the movers would be the same who picked up and delivered. They were not.

If I could give 0 Stars I Would. This company took advantage of me and I should have trusted my gut opinion when I initially cancelled my move with them since I had concerns with their service as previous co-workers had horrible experiences with them/other moving companies. I sent pictures of all of my inventory items and explained to Daisha that my main concern was spending more money than I was quoted for, for my move. She responded by saying if I sent pictures and I had nothing more than what was pictured then there should be no concerns about a difference in price from the carrier. Well she was wrong, I had to pay $1,000 more to Prince Moving due to them saying I had an excess of 1,000 cubic feet than what I was quoted for. How, when I sent pictures of all of my belongings and was sent an updated quote after submission of pictures? A $1,000 that I didn't have. They begged me for my service and I trusted them! The movers showed up and charged me an additional $75 dollars because there was an excess of a flight of steps which in their contract "Princz Moving" stated a flight = 7 steps. My contract with ONE SOURCE VAN LINES stated that a flight of steps = 10 steps. I called Jim from One Source Van Lines while the movers was at my pick-up location and told him Princz Moving was trying to charge me for a flight of steps that I shouldnt have been charged because my contract stated a flight was 10 steps not 7 steps. He told me to pay Princz moving the additional fee so they could do the job since they were on site and One Source Van Lines would reimburse me for the charges because I signed a contract with One Source Van Lines not Princz Moving Company. I've been waiting on my updated paperwork only to be told that I'm not going to be reimbursed because that is not the responsibility of One Source Van Lines, its the responsibility of the carrier Princz Moving. However, Jim from One Source Van Lines is the one who told me that since their were discrepancies with the contract, that One Source would submit paperwork for review for me to get reimbursed. I got my furniture from Princz Moving at the dropoff location, while they were "nice dudes" they did not assembly any of my furniture at dropoff. They also lost a box of my belongings, and the headboard to my bed. I was originally quoted $2,900 for the move. After sending pictures that quote went up to around $3,100 dollars. I paid $4,000, $900 dollars more than my updated quote and now they want to penny pinch $75 that is owed to me and act like I'm fussing over something small. It's the principle that I followed the instructions of your worker JIM, and he ensured that I was binded to a contract agreement with one source van lines and that I would receive some reimbursement, Now, Jim is allegedly on vacation for a week and they want me to show my hand while they sit back and don't acknowledge how they took advantage of a hard working man who is trying to provide for his family. I NEVER leave reviews but you all must trust me, DO NOT USE THESE COMPANIES!! MOVE YOUR THINGS YOURSELF!!!

THIS MOVING COMPANY STILL OWED ME $500 OF MY OWN MONEY THAT THEY SAID IS STILL NO WHERE TO BE FOUND. So my wife and I were out in North Carolina due to me being in the Marines but I just recently EAS’ed out and am currently moving across the country back to the West Coast, we never used a moving company before so we picked one that looked decent enough online but we were horribly mistaken. Ever since we started the process with OneSouce whatever, they rescheduled TWICE on us when they we’re supposed to pick up our items and also didn’t call to reschedule UNTIL after the time they said they we’re supposedly coming. Then they finally show up a couple days later from the scheduled pickup date. They were friendly don’t get me wrong but not organized or very professional. They left items in the cabinets when all they had to pack up was the kitchen since we packed up just about everything else in our damn house. Then once they left it felt like it would go smoothly from here on out but oh we’re we mistaken ONCE AGAIN ! Our situation is a little all over the place so we barley are leaving North Carolina heading to Las Vegas, they were able to ship out stuff but showed up at the wrong address.. then since we can’t be there due to me having to wait for my DD-214 to leave the Marine corps. So my wife’s brother took charge of guiding them to our house and where to put the items, which they only had to put the items in the garage and leave. Simple right? We’ll they got that part right.. thank god. BUT ! They are very very UNORGANIZED & UNPROFESSIONAL as I said before, so they offered us some payment plans we could choose from which were Cash App, Zelle or cash. Cash was out the question since obviously we weren’t there to hand it to them. So we thought why not zelle them. So we sent $500 and for whatever reason it magically disappeared, and I called my bank & zelle both talked to a rep and they said the MONEY IS DELIVERED. They couldn’t cancel it, couldn’t hold it nothing. But one source said they don’t see it and it didn’t deliver so they need cash or they will hold my belongings for the night or whenever I give them the money and if they took it for overnight it would’ve came out to be an extra $600!! So we said we can’t pay that we paid for you guys almost $3000 and are paying for other expensives etc.. so we sent more money to them and of course they got it that time.. and now we’re waiting for that money to be sent from them.. that happened on January 27th. Horrible company. I WOULD NEVER RECOMMEND THIS KIND OF SERVICE TO ANYONE .

THEY rescheduled 3 times for pickup date, they also were supposed to pack the kitchen stuff for us since it’s more delicate and was a part of the service initially agreed, but seemed the movers weren’t aware(the office never told them) anyways we paid the pickup charge online through a link the movers sent… after they left we discovered many thing left in kitchen cabinets that we now have to throw out since we can’t take them across the country with us….. Now to delivery, we had a temporary address for the delivery in Las Vegas since we didn’t have a place yet, but a month ago we got a place/new address for delivery and let the office know to change in their system, WEEKS AGO still in the same city, today they delivered to wrong address because again the office/company sucks at communicating, the driver called us and we gave the driver the correct address. They said forms of payment cash or Zelle, no link this time(weird but okay) so my husband and I sent the money in 2 parts since from experience we know Zelle has a cap on large amounts, both transactions went through and my husband’s said it would be available for them within 1-3 days. WITH CONFIRMATION NUMBER AND ALL, the movers got the notification as well, but the company rejected that form of payment and basically said “send the money again, we don’t have it” no we contacted both Zelle and my husbands bank directly and they both said they couldn’t cancel to send another amount since the money WAS ALREADY SENT TO THEM, it will just clear fully within 1-3 days but we have no access to that money anymore since it’s already sent to them. We called one source to let them know and they did not care at all. They said the only option was to hold our stuff and charge another 600!!! So ultimately we HAD to send our payment double!!!!! Just to get our stuff delivered. I just hope we get the first payment back (the one that’s 1-3days) and we’re handling all of this over the phone across the country, OneSource is a terrible, stressful, unprofessional company to work with. And I better get my money back

OneSource Van Lines was a complete letdown, and took advantage of us financially. We hired OneSource for a cross-country move, and ultimately decided to cancel the move well within the 72 hour timeframe that they included in the contract. But the company completely twisted their own rules, claiming that multiple phone calls and check-ins on our cancellation were insufficient. They kept nearly our entire deposit, and offered us $200 of our $1000 initial payment. This was for a move nearly 6 months away, that was canceled within the first 3 days. Still, they insist that they should keep $800, for zero work - they certainly didn't move a single belonging! I simply cannot stress enough that there are far more trustworthy, honest partners out there. Good luck, and stay vigilant.