OneSimCardReviews of onesimcard.com

Response from OneSimCardNov 15, 2017

Hello Kathryn, Thank you for posting your review! After a careful examination of your account, we can see that your rental was processed upon return to our office and the replacement fee that you mentioned in your review was promptly refunded. Our records indicate that your rental was closed on 10 October, 2017. Depending on your financial institution, funds may take several business days to post to your account. This is how the rental process works. Additionally, we also refunded a recharge you made, as a courtesy. For the benefit of other readers, we would like to address your point about service and connectivity. "Emergency use only" message displays whenever your phone is in a location where the local network does not provide coverage or the phone needs a manual network search to establish a connection to a cell tower. Our records do not indicate any attempt on your end to contact our Customer Support. If contacted, our Support staff would have guided you through the manual connection, if required, or continued to troubleshoot the issue until its full resolution. Thank you, OneSimCard

Response from OneSimCardSep 26, 2017

Hello Tricia, Thank you for your review! Indeed we do appreciate both positive and negative reviews from our customers in order to improve our service and product. Our records confirm your initial service ticket was a request for assistance in getting your OneSimCard cards to work. In fact, we replied to your initial inquiry within the same business day. From everything you indicated in your original email , a determination was made by OneSimCard that your device was indeed locked. We've been doing this for a long time and very familiar with most phone error messages indicating a locked phone. Such were the examples you that you included in your email. Of course, our service works only on unlocked GSM devices and therefore OneSimCard SIM was not compatible with your phone. Additionally, we advised you on how to submit a refund request to the re-seller that you purchased the SIM from. We simply cannot be responsible for any lost cards that may have been sent back to Virgin Atlantic. We are sorry that you were unable to use our SIM cards. They would have worked great in an unlocked GSM phone, something our 150,000+ customers experience in over 200 countries around the world every day. Thank you, OneSimCard Support

Response from OneSimCardSep 18, 2017

Hello Sergei, Thank you for your review! We apologize if you are still a little unsure on how your OneSimcard purchase and subsequent SIM card usage actually work. Our records indicate that you purchased your OneSimCard SIM from one of our authorized retailers - Fry's Electronics. Any amount that you paid at Fry's was to purchase the actual OneSimCard retail package with the SIM included. Once the SIM card gets registered on our website, you are able to fund your prepaid account balance, add additional phone numbers, purchase data package, etc. This is how our service works. We understand that you may have thought different and wish to return the product. This may be done directly at the point of sale, which is the Fry's store you purchased our SIM from. Should you decide to learn more about your OneSimCard purchase and how our service works, we encourage you to contact our Support Team for dedicated assistance. Thank you, OneSimCard Support http://www.onesimcard.com/contact.php 1-617-313-8888 1-800-640-2113

Response from OneSimCardSep 18, 2017

Hello Astra, Thank you for your review! We are sorry that your experience with OneSimcard was not up to your expectations. However, it seems that your primary complaint is with our expiration policy. Prepaid funds expire -- this is just the nature of prepaid business model and applies to all companies in the industry. In fact, our 10 month expiration policy exceeds the 6 month industry standard. In addition, we offer our customers an opportunity to extend any unused balance for another 10 months with a minimum recharge of $25.00 You may read the full text of our Expiration Policy here: http://www.onesimcard.com/terms-of-use/ We encourage you to reach out to our Support Team to see if we can assist you with respect to your balance expiration, callback feature or any other concern that you may still have. Thank you, OneSimCard Support http://www.onesimcard.com/contact.php 1-617-313-8888 1-800-640-2113

Response from OneSimCardAug 11, 2017

Hello Haldun, Thank you for your review! Our records confirm that your data package and prepaid funds were all used up for data sessions. You can see the detailed breakdown of each data sessions and its billing under the MySimCards tab of your personal OneSimCard online account. Thank you, OneSimCard Support http://www.onesimcard.com/contact.php 1-617-313-8888 1-800-640-2113

Response from OneSimCardJul 31, 2017

Hello, For our Europe SIM, the SIM that you were using, there are specific terms and conditions for the Unlimited Data Package: http://www.onesimcard.com/faq/?text=data+package "Unlimited Package: The first 1000 MB (approx. 1GB) of the package is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data package, go to http://ma.onesimcard.com 2G speed is fast enough to offer GPS guidance, reading emails, web browsing, Instagram, Facebook and Twitter postings. It is not sufficient for watching high quality videos." We see that you were relying on your phone meter to keep track of data used. This is not as dependable as the information posted on your OneSimCard online account. We will be happy to assist you going forward should you have any further questions or concerns regarding your OneSimCard service. Thank you, OneSimCard Support http://www.onesimcard.com/contact.php 1-617-313-8888 1-800-640-2113

Response from OneSimCardJul 10, 2017

Hello, Thank you for your review. We are sorry to hear that you experienced difficulties with using our service. We also apologize if you did not receive proper Customer Support while trying to get assistance. Without having access to your account details, we are unable to address specific issues in your review. All instructions, including dialing methods, along with our prepaid rates are provided in the User Guide as well as in your OneSimCard online account under HELP. Please contact our Customer Support so that we can view the details of your account and discuss a solution to your concerns. Thank you, OneSimCard Support http://www.onesimcard.com/contact.php 1-617-313-8888 1-800-640-2113

Response from OneSimCardJun 15, 2017

Hello, Thank you for posting a review. OneSimCard continuously strives to improve rates and make the entire process of using the service as convenient as possible for our customers. Although, we provide ample help and troubleshooting resources through online and printed literature, as well as through our Customer Support channels, we are sorry to hear that our product and your overall user experience fell short of your expectations. Installing and using our products should not take a 'hours' to set up. Our Customer Support turn-around replies are always sent expeditiously via email, SMS or LiveChat. Our records indicate that Customer Support troubleshot the issue with your location and a reset worked. Since our product is a worldwide roaming SIM, a location reset may be necessary in rare cases to improve connectivity. Addressing your call forwarding concern, this feature is set up through your domestic carrier since you are forwarding TO the OneSimCard phone number. If you have any questions regarding our online account features, please do not hesitate to contact our Customer Service for prompt assistance. We will be happy to walk you through any feature that you may not be familiar with. Thank you, OneSimCard Support http://www.onesimcard.com/contact.php 1-617-313-8888 1-800-640-2113