OneSimCardReviews of onesimcard.com

Response from OneSimCardFeb 15, 2019

Hello Crystal, Thank you for your feedback. Looking over the issues with communication we understand there was some user error issues (mis-dialing) and perhaps some network issues being looked over by our techs but, rightfully, you had stopped using the SIM . Due to our terms of use we were unable to accept the SIM for return as there was some usage and we did refund the unused airtime you added. Regarding the extra number charge, it was set up to auto extend from the acct and we canceled that setting and refunded your charge as requested immediately. We apologize for the inconvenience and negative experience you had using our service. Terms of use: http://www.onesimcard.com/terms-of-use/ Thank you for your time, OneSimCard

Response from OneSimCardOct 8, 2018

Hello Paul, We are sorry to hear you had a negative experience with the SIM however looking over your account we do not see any fraudulent transactions. Your usage records and purchases can all be viewed from your web account as told by our customer service representatives multiple times. Your call logs show incorrect dialing to in country numbers. The proper format to dial is always 00 Country Code and Number, we see in some cases (Greece) you were dialing the number as a local number with 0 and local number. OneSimCard is 100% prepaid so the funds you have on your SIM balance is used for all service usage : calls, text and/or data. You can easily go to usage records in your web account and total up the cost of all charged usage to see that everything adds up to the amount you prepaid on to the sim. There are no profiles automatically installed on your phone that show you the balance. Your SIM balance is displayed in real time and can be checked online by logging into your web account, via the OneSim app you can install (optional) and by dialing a short code as provided in your OneSimCard user guide. We advise that you please take the time to look over the details of your account so that you can see that all usage was charged correctly and that there are no funds you added that are unaccounted for. Thank you, OneSimCard

Response from OneSimCardAug 13, 2018

Hello Anne, OneSimCard package is received with a quick start guide that provides instructions on how to activate your SIM from your web account. We recommend activating your SIM prior to departure so that your phone and SIM are ready to go when you arrive at your destination. In your web account you will see where to recharge your SIM and setup optional automatic recharge. Auto recharge alerts are provided via SMS (and email) so that you are aware when you are funds have depleted and funds have been replenished so that you can keep track of your spending and there are no surprises to your credit card statement later. You may opt at anytime to log into your web account (including for free at www.ma.onesimcard.com) to stop or change any settings you do not wish to continue. We have many discounted packages for Europe where data is offered as low as .019 cents per MB. Data packages are purchased from your web account and when selected you have the option to activate it now or setup a later activation date. We offer a few selective phones both 3G and 4G, that customers can purchase if they do not have a unlocked phone of their own. When using a 3g phone, as you did, you will not have access to 4G speeds with the partner network(s). We are sorry to hear you had a bad experience using our SIM however we do appreciate your feedback. Thank you, OneSimCard

Response from OneSimCardJul 16, 2018

Hello, The numbers you purchased are leased numbers and are valid for the subscription time purchased. We have automatic notifications sent to the customers email to remind them of all need to know SIM notifications such as balance or number expiration. Unfortunately once the numbers have expired they are returned to the vendor. We recommend for future reference to setup automatic recharge to keep extending your numbers subscription and not worry about losing the number. Should you have any further questions or need assistance please contact our customer support. Thank you, OneSimCard Support

Response from OneSimCardNov 22, 2017

Hello Charles, Thank you for your review! Our records indicate that OneSimCard Support attempted to assist you with airtime recharge issue over a three day period, despite threatening and otherwise foul language used by you in live chats and service email tickets. We take security of all credit card transactions extremely seriously. Our Customer Support agents did their best to explain to you the reason for the credit card declines as well as the fact that you do not have verified PayPal account. OneSimCard accepts only verified PayPal accounts in order to protect our customers from possible online fraud. You were also provided with other funding options available to you. OneSimCard's Expiration Policy has always remained unchanged for the entire 26 years that we have been in business. This policy is listed under the Terms of Use with a link provided to every new customer at the time of purchase to agree to. We will list it here in its entirety to refresh your memory as well as for the benefit of other readers: https://www.onesimcard.com/terms-of-use/ "Expiration The international SIM card phone number and account will expire if no outgoing usage is made for 2 years. The outgoing usage could be any of the following: Call made from the phone, SMS sent from the phone or any Data Usage. Personal Extra Numbers will stay active as long as they have been funded properly. The SIM card balance is valid for 10 months. The balance will continuously roll over to the next 10 month period provided that at least $25 is added within 10 months after the last recharge. If the balance expires, the service can still be used after a new recharge of the SIM card." Additionally, our Terms of Use (under REFUNDS) also state that any unused airtime is non-refundable: "We cannot give refunds for the airtime." Please let us know if you have any additional questions regarding any of the information listed in this reply. OneSimCard Support