OneSimCardReviews of onesimcard.com

Horrible experience! -Customer service is functioning more like a robot in a defensive stance! There is no human effort to understand the customer situation, and rather just push the blame back onto the customer and make him pay additional fees! - 1st sim card ordered was sent to my US mail forwarding address, after which, it got lost in transit and never received (initial outbreak of COVID-19). This is not a fault of OneSimCard of course. BUT, when I contacted them and explained the situation, I received a useless reply saying" your shipment has been delivered"! Obviously, there was no "customer care" or any attempt to understand the situation! I was not even given the option to pay for a replacement sim card. - I had to order a completely new sim card, which was supposed to have banking SMS service enabled. The card I received did not have that. And when I contacted customer support again, I had to purchase additional - OneSimCard is continuously trying to charge me monthly for the lost sim card that was never received nor activated. And no action whatsoever was taken by customer service to fix the situation, even after contacting them twice about the sim card being lost! - Another observation is how outdated the website and user interfaces are. Information on the website and sim-management pages is not clear and extremely non-user-friendly! The system look and functionality is very 1990's! - If I could push back time, I would not have spent a single penny for this crappy level of customer service!

The number that I was given was to be used as a bank verification number. However, when I attempted to use it the bank said it could not accept the number as it was not an actual landline or sim.

The product purchased does not match the product received. My receipt shows "USA Phone Number for 2 step SMS verifications and alarms from PayPal, WhatsApp, Banks and financial institutions + SIM Card." The SIM card was never received. When I contacted customer service, I was told I had never purchased a SIM and would have to pay more to obtain one.

You'll realize you made a horrible mistake once you load the nonrefundable account with money and begin to sort through the various plans which, at the time I did this admittedly a couple years ago, was a nightmare. I would suggest buying SIM cards when you land - it's easy, cheaper and you know you'll get it right. I suggested to OneSim that they let customers submit a travel schedule (my son went through like 10 countries) and then they could develop a plan for appropriate SIM cards. But, as you'll find out if you purchase this godawful service, you can spend hours getting through, talking to customer service, trying to parse plans and really still have a big question mark. In the end, OneSIM kept my $290 remaining dollars in my account and I had no choice but to part ways - then I found out using them wasn't even necessary.

scam company

It's not holding up to what the website says. I e tried to send a sms text from bank and it came back as unverifiable.

I chat today with a representative named Jonathan, it was very bad customer service. I simply had a question and was simply trying to understand how their service work. My wife and I had not purchase a card to use, apparently, I used over $100 in service in less than a day my wife didn’t but got a message stating that she need to purchase more service, anyway. I was simply asking questions to understand what had happened this guy straight forward made me felt like I was stupid, was rushing me to stop chatting and Putin writing that had spent 35 minutes with me, even tho I had to wait 20 just to start chatting. The guy who first initial helped meto set up my card on my phone spent almost 50 minutes trying to resolved issue was polite and patient. I’m not satisfied with service I took Screen shots on the conversation hopefully someone can help this guy understand what customer service it’s about.

If I could give 0 stars I would. Terrible customer service!