OneSimCardReviews of onesimcard.com

Customer service is appalling it has taken me over 6 months to be told the reason my sim card does not work in my iPhone 11 pro is because I need a new sim. To get a new sim they want to charge me $30 as they will not issue a complimentary replacement. This is a standard service in the UK! I have a large balance on my account because they keep telling me I have to top up the card in order to keep the balance already on it, The minimum of which is $20, even thou there is a global pandemic and no one is travelling. It no top up or lose the money on your account. Why is this not theft? Then when I try to purchase the replacement sim they tell me I have to buy as a new transaction. I am not able to use any of my money they are holding. And they will not refund any of the money they have on account if you cancel your account so they hold you to ransom. These guys are only after taking ur money rather than actually giving a service or looking after their customers. I feel very let down by my experience with this company and as soon as I able to use all of the $130 they have of my hard earned cash I will be cancelling this account. I would not recommend this company to my worst enemy.

I got this sim to travel to Mexico. When I got there, I couldn’t call or text. I had to buy a Mexican sim. I don’t understand why it wouldn’t work, even with the help of the phone vendor in Mexico. I also couldn’t use it with esim, which was the whole purpose of buying this expensive sim-so I didn’t have to use two phones.

I read the the details on their web ,which clearly says that one europe no will be provided for a charge and one Estonian no come free. But when you try to buy the mobile no , you are offered land line options! not a mobile. When inquired will this land line no work with all the bank , paypal other sms notifications, answer was no warranty, obviously land line is not same as mobile and it will not work , I could not use the esim purchased and it was waste. I tried to contact them for a refund , but they were not interested, its a miss sell, keep out if you can and they are other options

I paid 79.90USD for their 2-step verification sms number. The number worked and I did receive the sms code sent by PayPal but then PayPal suspended the account permanently saying the number used when opening the account is fraudulent&stolen. Do not use their service if you are looking to get a US Number to open a PayPal account and for receiving 2-step verification SMS codes.

I'm a digital nomad who was searching for a SIM Card in order to make calls and have data in different countries - at first sight, the OneSimCard seemed perfect. However, first of all: The "free" extra number is only free for 30 days. Okay, you could have read that when you click on all the links in the descriptions (but who does that?!). But that's okay. I get that - my fault. BUT then there's the issue: You cannot use the number you get for any confirmation messages (e.g. from your bank, Paypal, Amazon,... etc.) - after being in contact with the customer service FOR HOURS in order to figure out the issue, they finally sent me a link saying that this is an added feature of their service and that I'll have to order a new number for this purpose (which costs $60 per year)... only to be able to use this phone number for all purposes. AND THIS IS NOWHERE IN THE DESCRIPTION!! WHAT THE ?! I then asked for a refund and the customer service ("David") got really unfriendly, impolite and provocative - even though I tried to be as polite as possible about this issue. Absolutely unacceptable. All in all, this was a super unpleasant experience and I do never want to be in contact with such an unfriendly customer service EVER again. (I asked for a refund, but I'll only get part of my money back and do have to pay for the shipping. That sucks.) Order number: 1034702 RMA: 2755

My simcard expired so I called them for an extension. I explained that due to the pandemic I could not travel anywhere. They did not care and just took my balance (about $50.00) away. Now I will only buy a simcard in the country I'm in. No more prepay ripoff. Mark Choit

scammer. don't fulfill the promise. when I asked for refund the money because they didn't fulfill the promise that's time close the live chat support by themself.

horrible service. in their description, it states: USA Phone Number for 2 step SMS verifications and alarms from PayPal, Banks and financial institutions. However, after purchase, it can not receive txt code from etoro at all. ( etoro is just a normal financial institution). and I checked on phonevalidator website, the phone number they provide is a VOIP number! who would pay 79 dollars for a VOIP number?! google voice is free! Not as described and way over priced! update after seeing company's reply: this company is really shameless liar. 1. check on phonevalidator by yourself, potential buyers~ the number they gave me is 1-470-220-2502. It says loud and clear, it's a VOIP number! ( I would have upload a photo, but this trustpilot won't let me. so pls check by yourself, guys) 2. the company claims that I've used this number for other service, that a bloody lie! I have not received a single txt code with this number at all!!! 3. the company says I'm welcomed to contact them. the truth is when I start asking business name and business address to prepare my legal actions, they stopped replying! This shameless company charge me 79 dollars for a VOIP number which should be totally free and lied about everything!