OneSimCardReviews of onesimcard.com

The sim cards work. However, their customer service is on par with comcast. They are animals. One would think that reloading your account would be easy. Forget it. You have to upload authorization forms, with lots of personal info, in order to make a simple payment. Oh, and they say you can pay with paypal... however, good fn luck finding it. After speaking to the customer serviced dullard cowards, they gave me the run around. Bottom line, all i had to do was upload the form. I did. Against my will. Then... no paypal option. You're best bet is to simply but a sim at the air port when you land. They are overpriced and scummy, but at least they let you know that up front. OneSim's agents are subhuman. I'd like to believe they are simply imbeciles rather than evil, but that's a stretch. They're reply with some soft bs garbage, but don't be mistaken. The tech works... payments and customer service are, however, some of the worst on this planet or any other.

I purchased the card for my trip to Europe, and was never able to use it. I'd bought it so I could text with my family and friends (who live in France and Germany) and use the Internet when WiFi wasn't an option. Calling was still prohibitively expensive so I just wanted to use the text messaging function. The problem is, I wouldn't receive people's messages, no matter which provider they were on. They received mine, but I'd never get their response. I spent several hours of my vacation trying to figure it out with OneSimCard customer support, but their only response to my issue was to contact the providers of the French phone numbers (!). I randomly received texts from one person, once or twice, and then it would stop functioning. I told OneSimCard that the card was useless to me if I couldn't receive texts and would have to purchase another card that would allow me to both text and use the Internet. I asked to be refunded or at the very least for some compensation, but they refused on the grounds that the problem didn't come from them. They advertise their Europe card as functioning in France, and it didn't fully function. Their only solution was to have me spend more of my vacation on the phone with customer reps of other phone providers trying to have them figure out why each of my family members' phone numbers wasn't able to respond to my texts... Yeah. Crappy experience. Do not recommend the company.

Don’t bother with this item to talk on the phone...texting was ok

I'm very pleased with all but one aspect of the one .sim card, but that is possibly my inexperience with technology. Once we arrived in Europe the phone worked as promised. I had previously checked and the USA number to call the phone worked. Whenever I had access to local wifi I had internet access but not while roaming. I read the info provided but frankly found it too much and too confusing. I was unable to contact help, maybe my fault again, and finally a friend helped me. So far now so good. This is day 2 in Europe. Haven't crossed into France and Germany yet but overall I'm pleased. Just the convenience of calling my BandB host from the airport was worth it. One week later. I have never had data unless I open data roaming. I tried support but no one available. The second time I wasted over an hour with Chris who finally timed me out while I was trying a fix he suggested. I won't bother with onesimcard my next trip.

Very complicated procedure with unknown outcomes to making selections. I had to make lots of calls to find out what wasn't readily available, or unclear in the vast terminology of instructions. Phone did not work in my location in US to test if settings were right before leaving for trip. When arriving overseas could not get phone to work and had to make multiple calls to One Sim to discover details of making calls that were not told to me before hand.

I've used onesimcard for several years. They have improved the annoying delay that occurs when you are having a conversation (last year it was almost unusable in certain situations). They offer an alias / alternate 'local' phone number to make it cheaper for others to call you while you are travelling. But the problem with this feature is that the number receives many spam calls - I am currently getting around 4 or 5 of these per day. This is extremely irritating. The overall cost of the service is reasonable which is why I use it. If they can solve the spam problem and further reduce the talk delay time, then I would give it a higher rating.

too often sms is not working besides that in EU are now cheaper alternatives.

They are more expensive than in-country sim cards and when you want to leave they keep your unused funds. Very disappointed.