Kostia B.
Good support made for a good experience
I had a very good experience using OneSimCard Universal on a one week trip to Costa Rica. I am glad that I will be bale to keep the sim card for trips to come. An advantage of using this service, rather than buying a sim card abroad, is that you can test it out before leaving home. I would suggest doing this two weeks before leaving home. I say this because I did have a problem with the original US number associated with the sim - it worked for calls but not for texts. This was unacceptable for my situation. I worked with the company and they eventually issued a new number that worked properly. Although the initial problem should not have happened, I was impressed with the support system that solved the problem. I am sure they would have been able to do this if I was abroad, but it would have been more anxiety producing. The support team also works hard to keep up with the different phone models and frequent changes in operating systems. I think that good support is the key advantage of this product.
Response from OneSimCardJan 25, 2019
Hello Kostia, Thank you for taking the time to post your review. We are happy to hear that our support team is doing their best to assist you and your service needs. We are sorry to hear about the hiccup with your PEN but glad we could get it resolved in a timely manner as we understand the urgency of a working number. Thank you for recognizing our efforts to progress in the communications world with compatible service for all devices. Please let us know if you require any further assistance. Thank you, OneSimCard



