OMONOReviews of omonocare.com

I gave them 1 star due to it did not work to me at all I had a major break out when I included this in my daily coffee drink anyways the customer service was really nice when I'm inquiring about the product (prior me buying it) but then when I need to return it they were MIA they said I need to return the products first so that's what I did and never heard from them..to make the long story short paypal had to reached out to them but no response at all so I got my money back had not me reporting it I will not be able to get my money.

My experience with Omono took place in October of 2022, but I haven't felt comfortable leaving my review until now. This was, hands down, the worst online buying experience of my life, to the point where I was afraid to shop online for months following this. I was ignored, gaslit, and lied to by multiple Omono representatives, who actually went as far as directly preventing me from getting a refund via PayPal for an unfulfilled order. I placed my initial order on 10/11/2022. I reached out to Omono after a couple weeks of radio silence to inquire about a ship date, and I was ignored via email, Instagram, and Facebook Messenger. When someone did finally reply, they'd ghost the very next day despite frequent check-ins on my end. I eventually heard back from someone who stated that my first shipment was held up at a post office/customs, and, rather than giving me a tracking link, attached a screenshot from Aftership that had very clearly been doctored to show tracking updates. Upon manually entering the tracking info myself, it showed as an invalid tracking number. I don't believe my order was ever fulfilled despite Omono's claims to the contrary. I was also given a code for a free order that could be redeemed at a later date, but it will go unused as there's no amount of free product that could prompt me to do business with this company again. Eventually, Omono dispatched a "free replacement order" that did finally show up, and please note that I was told multiple times on their end that this was complimentary. By this point, I had filed a PayPal dispute to get my money back. Omono actually had the audacity to provide PayPal with the REPLACEMENT tracking link -- again, that they said was free -- rather than the bogus tracking info from my original order, effectively barring me from getting my rightly deserved refund. I finally spoke to someone by the name of James via phone, who said all the right things. He buttered me up by telling me what a lovely and valued customer I was and assured me he'd refund me half my original payment, as I had received the "complimentary" replacement order as promised. I agreed to this as I just wanted to be done with the situation, and as someone with an anxiety disorder this had already taken a massive toll on me. I waited multiple days with no refund, then finally reached back out to PayPal, this time including multiple screenshots where I was told the replacement order was complimentary, as well as giving them the fake tracking information for my original order. They decided in my favor within a couple hours, and I was finally able to walk away from the situation. I'll also mention that this was my second experience buying from Omono, and I actually did like the product the first time around. Despite this, I ended up gifting the second boxes to a friend, as after the way I was treated I no longer felt comfortable using the product. It seems I'm not alone in my experience here. Please, read the negative reviews and decide for yourself if this type of treatment is something you're willing to endure for, admittedly, a nice supplement. For me, I've never felt so defeated, ignored, and upset by an ecommerce company in my life. Do with this information what you will, and best of luck. Edit: I'm apparently unable to add screenshots here? Odd, but I have loads of them backing up each and every thing I said here. I will gladly send these to Trustpilot. Edit as a reply to their reply here: No, there were absolutely no attempts whatsoever to deliver my initial package. I work from home, am home all day every day, and I also have exterior security cameras with every clip saved from the past year. I also have a family member who works at my local post office who can back this up. Zero delivery attempts were made, and I won't be gaslit into believing there was. The tracking number provided to me by an Omono rep is EB008390322HK, and I'd encourage anyone reading this to search it on Aftership's website and see what happens. I also reached out to Aftership customer support who verified that this was an invalid tracking number. Also, if I was sent a "free replacement" as you say, why did I end up paying $108, and double this prior to my PayPal escalation? I debated posting this due to how upset I was over this situation, and I knew something like this would happen. Please, just be open and honest here. I can easily prove everything said below is false and will send an entire folder full of proof to Trustpilot if need be. Funny how every other shipment requiring a signature over the past DECADE was delivered to me without issue, and placing the blame on me when I did nothing wrong is hurtful and disgraceful. Had you all been honest from the get-go and told me my order somehow fell through the cracks and thus went unfulfilled, I'd still be a customer of yours.

After 2weeks of drinking, I had very itchy and flaky skin, I emailed them asking for refund but never get back to me

This is a scam, I purchased Jan 18 and they sent a tracking but stopped Jan 28, until now (Feb 11) I haven't received any package or response to emails and FB messenger. I can send screenshot and emails. Update: March 6, they refunded me after messaging them both in FB and email numerous times in different dates, I have not received the shipment, they have a different tracking info than what they give you, it does not match. It looks like product coming from China, I though in California as that's the address they claim. I don't know the legitimacy of this but any food product coming from International is a hit and miss as our US Postal check it or confiscate.

I am writing another review with the hope that James/Pia will reach out to me again after a second terrible experience. On my first purchase, I resorted to Trustpilot after I exhausted all the means to get a hold of them. Trustpilot was the ONLY way- after few hours of posting my review, Pia emailed me regarding my order. One and only time I received an email from them. 😔 Tbh, I do not have issue with their product. It is actually a really good product. My issue is their costumer service and shipping is a nightmare!!! This is my second purchase. My first one was as bad as this second one. I received my 1st purchase after almost 3 months of multiple emails and calls. Out of those countless calls and emails, they only responded once and answered my call once. Promised that they will refund me and send me my order. But never got the refund, which is okay because I finally received my order after 3 months of waiting for the promised refund. 8 weeks since I placed my second order, I know I should’ve learned my lesson but I want you to give them a second chance- which I believe would be the last. This time I didn’t received tracking details so I have no way of knowing where my order is. I waited for 5 weeks to start calling and emailing. Emails has no reply up to this date. James answered the phone call once, and reassured me that my order is coming and gave the tracking, which is UNTRACEABLE. On my call, I used my landline and he asked me that my phone number wasn’t registered in my account. Once they recorded your phone number in their system, it will just go straight to voicemail. If you use a number that’s not registered, there is a high chance they will pick it up- thinking it is a new costumer and they don’t want to lose the business. I don’t think my calls will ever get answered since both my phone and landline number are registered now. I also commented on one of their post on instagram bc I was so desperate to get a hold of somebody, but all the comments regarding shipping and them NOT answering emails were deleted.

The only reason I’m not rating this a zero star is because of the fact that I actually loved the product. After receiving my first package with no issues, the second package (I signed up to their subscription) is now over a month late. It took me a week to get a hold of someone is customer service (no one returns emails or voicemails). A rep by the name of James decided to finally answer and told me everything I wanted to hear. After being so apologetic, he promised he would issue 50% off the late product and would even issue me another 50% my next purchase. I was told that he would email me confirmation of the shipment after speaking to the courier (within a two hour time frame). After 5 days of not hearing back, James called me back, apologizing again and promising that my new shipment will be here within 1-2 days time. It is now 2 days time and there has not been a single email, package, promo code or ANYTHING that was promised. This company a has made a lot of promises and have not followed through with a single one. It’s virtually impossible to get in touch with them, much less get a truthful answer. This very much feels like a scam and as someone else had mentioned, being ghosted. They left me no choice but to dispute the charge with my credit card company. This has been a waste of time and I would AVOID THIS COMPANY at all costs.

Try as much as possible to offer a good product, we are not fools

Maybe it’s a bad product they are selling, most of of this company are not real