Johnita P.
⭐☆☆☆☆ **Extremely Unethical Billing…
⭐☆☆☆☆ **Extremely Unethical Billing Practices – Over 3 Years of Errors** My experience with **Omnitracs** has been exhausting and completely unacceptable. This company **incorrectly billed my business for more than three years**, repeatedly charging for **deactivated ELD units** that were disconnected as far back as **July 2023**, and possibly earlier. Despite countless phone calls, emails, and extensive documentation, Omnitracs continued billing me anyway, 258 for a bill that should be 211.05. Even after my account was supposedly “corrected” in **January 2026**, I was forced to pay **$1,649.00** just to regain access to my account. Months later, Omnitracs **locked my account again**, claiming I owed balances that had **already been paid**, including an **additional $648.00 paid on April 28, 2026**. It gets worse. Invoices that were **covered under warranty** and explicitly reduced or removed continued to show as past due. One invoice for **$1,366.70**, which should have been eliminated or reduced to **$522**, is still incorrectly reflected on their records despite proof of payment and prior corrections. When I escalated the issue, a collections manager dismissed the documentation, claimed she “didn’t see” years of email correspondence, and **kept my account locked despite confirmed payments**. This behavior was careless at best and **borderline fraudulent** at worst. Omnitracs’ billing system is deeply flawed, internal communication is nonexistent, and their collections process is aggressive and reckless. **No business should spend three years fighting charges for services they are not using.** I strongly warn other companies: **audit every invoice, save every payment confirmation, and be prepared to fight for corrections that should never be necessary**. These billing failures caused unnecessary financial strain, wasted time, and operational disruption—and **Omnitracs has taken zero accountability**.