Karina I.
Oliso not worth it!!!!}
I purchased an Oliso iron for approximately $200 and expected a quality product backed by a reliable warranty. Unfortunately, a little over a year later, the iron stopped working completely. I contacted customer service and followed all of their troubleshooting steps. When those efforts were unsuccessful, I was told that the iron was still under warranty and that a replacement could be provided. I was asked to send photos and was instructed to cut the power cord to disable the iron. Before throwing it away, I wanted to understand what had caused the failure. As a business owner myself, I know how valuable customer feedback can be in identifying product issues and improving future designs. My husband opened the iron, and we found burned wires and a blackened area inside that appeared to be the source of the problem. I sent photos to Oliso, believing I was helping them identify a potential defect that could affect other customers. To my surprise, I was then told that because the iron had been opened, the warranty was void and the replacement would no longer be honored. I was informed that this restriction was contained in the warranty’s fine print. I never opened the iron to repair it, alter it, or make a warranty claim I wasn’t entitled to. I opened it only after being told a replacement would be provided and after being instructed to cut the power cord. My intention was simply to understand the failure and provide useful information to the company. While I understand that companies have policies, I believe customer service should also consider the circumstances. Instead, I was left with a broken $200 iron and no resolution. Based on my experience, I am disappointed in both the product and the way this warranty claim was handled.