HELLOThe Official Hello Underwear — Your Balls Deserve Better
HELLO (officialhello.com) has 73 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Jeff S.
This company is a scam, took my money and delivered to wrong address and they will not do anything about it, do not trust them
Response from HELLOAug 29, 2026
Jeff, we're sorry your order was delivered to the wrong address and that our team didn't handle it appropriately. That's not the standard we want to hold ourselves to. If this is still unresolved please contact [email protected] with your order number and we'll look into it.
Sunil N.
This is a shady business with practically no customer service. There is no way to return their merchandise. No one picks the support phone number if the customer try to call. You can't drop a voice mail as voice mailbox is always full! . Most likely many dissatisfied customers are trying to reach. Their size ( S, M, L) are not same as other brands. These folk's M size other brand's L. So, try to avoid this group. Giving one star as there is no way to give 0 stars.
Response from HELLOAug 29, 2026
Thank you for the detailed feedback Sunil. The phone issue is something we're aware of and working to fix. You're also correct that our sizing runs larger than some brands and we need to be clearer about that. We're sorry this wasn't the experience you deserved.
Marshall
Same as everyone else here. Ordered XL, they sent me 5XL. Reached out three times via email to exchange, no response. Called and straight to VM, with a full mailbox. They suck
Response from HELLOAug 29, 2026
Marshall, receiving a 5XL when you ordered an XL is a fulfilment error and we apologise. Three unanswered emails on top of that is not okay. Please email [email protected] directly with your order number and we will get the correct size out to you.
Mark K.
This company is a Scam, do not order anything from them. There is no way to get a hold of them. You send emails they don’t respond. You call them no one answers and their voicemail box is full.They are ripp offs! Fake tracking numbers, don’t get suckers like me.
Response from HELLOAug 29, 2026
We're sorry for the experience Mark. We understand why it felt that way given the lack of response. Our contact channels have had issues that we're working to resolve. If you're still seeking a resolution please email [email protected] and include your order number.
Meredith M.
Absolutely horrible. I ordered 3 pairs of large mens underwear. It took 3 weeks to come in, and 3 pair of mediums came in. I called on 3 different occasions, tried the online chat, as well as emailed multiple times within a 2 week span and never heard back. I have these pair of unopened packages to return for not a refund but just a larger pair that I originally ordered and I cannot get a hold of anyone to answer me.
Response from HELLOAug 29, 2026
Meredith, receiving the wrong size three times over and getting no reply is a serious failure and we're genuinely sorry. You deserve a straight answer and a resolution. Please email [email protected] with your order number and we'll make sure this is sorted.
Lauren G.
I ordered this underwear as a gift and was eagerly awaiting its arrival. Although the tracking said it was delivered to a mailroom (not my door as it was supposed to be), the package was nowhere to be found. I contacted the company immediately, but they were completely unhelpful. They refused to issue a refund, send a replacement, or assist in any meaningful way. It was hands down one of the worst customer service experiences I’ve had in a long time. I would not recommend ordering from this company.
Response from HELLOAug 29, 2026
Lauren, we're sorry. A package delivered to the wrong location through no fault of yours should never result in the customer being left out of pocket. We'd like to look into this. Please reach out to [email protected] with your order and delivery details.
jeremy
Bought a package of underwear which arrived fine. They were too small and the company gave me directions to send the package back to them for an exchange to larger size. I sent the package back (returns are not free; had to pay for shipping myself) and receipt is confirmed, but they have not sent me back my exchange and do not answer emails anymore
Response from HELLOAug 29, 2026
Jeremy, we're sorry about this. You held up your end — paid to return the item, got confirmation it arrived — and then heard nothing. That's not acceptable. Please email [email protected] with your return tracking number and we will follow up directly.
Shannon G.
Placed order June 22 as a gift for someone. Website states 1-3 days to ship and 3-8 days to deliver . I still have not received my order and cannot get a reply from the company . Phone number goes straight to a mailbox that is full and the address provided is the same address for SEVERAL online company’s. This is just a cover for an overseas company scam.
Response from HELLOAug 29, 2026
Shannon, we're sorry this happened especially when it was intended as a gift. The phone issues are something we're actively fixing. Please email [email protected] with your order number and we'll check the status and get back to you as a priority.
