HELLOReviews of officialhello.com

Very corrupt company. Do not trust this company. Under no circumstances can you return an item. The material is not good and cheaply made. Sizes run too big. Know that if you buy something from them you cannot return it no matter what

Order 3 brief underwear and when received, the quality of it was horrendous. Never have I ever, received a piece of underwear made in such poorly design and fit. Basically when tried on since the underwar does not follow male anatomy, instead of feeling you have a brief on, you feel you have a skirt on. The back of it has no contour to follow the behind anatomy and hangs out like a rag loose, like a skirt. I asked for a refund and according to the pictures I sent back of the underwears, the response left me speechless. This was their response: "Thank you for sending the photos. Upon reviewing them, we can confirm that the underwear is normal and has no defects. We apologize for any confusion—our underwear is handmade, which is why the stitching and shape may look slightly different from machine-made items. This is part of the unique quality of our products." That is an insult to a person's intelligence, you know when you open a new underwear, even without trying it that it looks like one. Back of thes briefs was not even, so unless you have one smaller buttock than the other, this underwar will surely fail for you. Basically when you try them on, it feels like 2 pieces of rags, stitch together, there is no confusion here for anyone, if it is sold as a brief for men, it should feel like a brief made for a man, not like a hanging loose back, like a skirt. Besides the fact that there is no front support either. Since the underwear is made poorly, then no part of it will fit your anatomy. This is not a complain on apperance or fit preference. This is a bad design, executed even more poorly, therefore do not waste your money as if I had known the refund policy, I would have never purchased them in the first place. Out of money and nothing to show for. If I was able to give a Zero for a review, I would have.

Un site qui ne fait que de l'importation chinoise (colis envoyé directement de Chine.) Piètre qualité des boxers. Des couleurs qui ne correspondent pas au photos. Un produit défectueux à la livraison. Quant à la coupe et aux tailles, il faut être indulgent. Et pour finir impossible de se faire rembourser... Fuyez !

Ordered online, their new line from there direct link on the FB . Subsequently received totally different old range products which I never even knew existed this I picked up on picking slip without even opening the parcel . They just advocate all responsibility and refuse to cancel the sale and refund

If I could give 0 stars!..did everything for a return and their Customer service is just horrible, still waiting on them to check my items after 3 months of it being delivered! Do not recommend

SCAM - Cannot refund product Good luck connecting with anyone within their customer service department because they don’t have one. I made a purchase, and after it arrived 1 month later from overseas, I elected for a refund. (1) I had to pay my own shipping, (2) radio silence for an additional month and (3) they finally wrote back and said they changed their refund policy and now can’t accept any refunds. I had to contact my CC company reverse my charge.

Returned a order and it’s been 5 months still no refund

DO NOT BUY ANYTHING FROM THIS COMPANY. THEY WILL NOT REFUND YOUR MONEY FOR A RETURN. I HAVE BEEN EMAILING CUSTOMER SERVICE FOR OVER A MONTH AND ALL I GET ARE EXCUSES THAT THEY CAN'T PROCESS MY RETURN EVEN THOUGH I HAVE TRACKING TO SHOW THAT THE ITEMS WERE RETURNED TO A VIRTUAL OFFICE. I'M FILING A REPORT WITH THE ATTORNEY GENERALS OFFICE TO REPORT THIS SCAM.