Janice L.
I emailed you weeks ago with no response on refund
I emailed you weeks ago requesting a refund. I ordered a bundle, then reordered the granules only thinking I just need to give it more time and it hasn’t helped my dog at all and I still haven’t heard back from you guys when supposedly you had a guaranteed refund if it didn’t work. Yet apparently I’m out the money since I never got a message back. Very disheartening! Plus I had cervical fusion on my neck and I’ve been dealing with that for the past three months on top of the stress of wondering where my money is for a refund that you supposedly have a guarantee on and I never heard anything from you guys. Therefore, that’s why I give you a one star in your survey you sent me today. I could use that money for something else, but instead you get to keep it and I’m stuck with remaining amount of product that doesn’t work for my dog. The first bag I threw away the bag because I didn’t know you needed to keep the back in order to get a refund which it said online When looking up about refunds. So, the second bag I asked my husband not to throw it away and it appears he may have done just that! So now I have just have the oxy drops , oxy spray and the bac-pak plus that came in the first bundled package here in the containers . However, you should be able to look me up and currently see that I’ve ordered from you on two different occasions. Janice Lovecchio



