Randall W.
I made my order on 7 May 2020 and paid…
I made my order on 7 May 2020 and paid for priority shipping. I didn't receive my package until 18 May 2020. That shipping time was a complete disappointment, and there was no explanation for the hold up! I've been using this product for a year with no regrets, but this last order put a bad taste in my mouth. Hopefully this doesn't happen again. Some kind of discount or compensation would be nice to make up for the disappointing service this time.
Response from NzymesMay 19, 2020
Hello Randall, we are certainly sorry for the delay on your shipment. It was shipped the same day that it was ordered and entered the mail stream. Normally, the delivery time is 2-3 days from NV to NC. However, the simple reality is that the USPS and other delivery services have been affected by the Covid-19 situation. Most packages are still getting through fairly normal, but some are being diverted and delayed. Unfortunately, yours fell into the latter on this occasion.



