Jessica P. S.
If I could give negative stars I would
If I could give negative stars I would. I ordered 4 mineral mugs that were claimed to be handmade of actual stone, like quartz or obsidian. I received 4 mugs that were molded plastic with a metal insert. The website claimed they were dishwasher and microwave safe. The company has been responding with nothing but bullshit. Here is a copy paste of email exchange. I have provided all screenshots to them with order numbers, invoices, photos of the shitty mugs and more. My bank has already preemptively refunded me the $100. ** I ordered a set of 4 "mineral mugs". They arrived yesterday. I wanted to see what they looked like, as they are all intended to be gifts. So glad I opened one! These are plastic, not mineral. These are NOT microwave Safe - they have a metal insert! They are absolutely trash items and you are a scam company. These are nothing like the website, videos or photos show. I want a refund immediately to the card I paid with. *** image Thanks for reaching out to us. We're so sorry we can't find any orders with your email address. Please tell us your invoice ID: order no(like #CONxx472S43xxxx, #DISxx181S13xxxx, XX53S37XXX, an "S" in the middle) : transaction ID: the email address associated with it: or the recipient's full name: You can find this info in emails from our shop. We'll need to find your order first. Yours sincerely, Customer Service Team *** See attached. Order 5017 *** Thanks for reaching out to us. We're so sorry we can't find any orders with your email address. Please tell us your invoice ID: order no(like #CONxx472S43xxxx, #DISxx181S13xxxx, XX53S37XXX, an "S" in the middle) : transaction ID: the email address associated with it: or the recipient's full name: You can find this info in emails from our shop. We'll need to find your order first. Yours sincerely, Customer Service Team *** I've sent you everything I have! You have my name - it's below in my signature, you have my email, you have proof I purchased these 4 items with an order #5017 for $100, and now I'm sending you photos. Refund me now! *** Sorry, we still can't find your order. Can you tell us you paid the money to which account (it is an email address)? Maybe it is because we checked your info on the wrong store record. You can find this account in your payment details. Please see the example below: We will process your concerns once we find your order. *** I paid through femro, whatever that is, and it seemed to use Shop or Shopify or something. I didn't pay via PayPal. Have you even looked at my screenshots I've sent??? My next step is filing a fraud claim against you if I'm not refunded within 24 hours. I have now attached proof from my bank - the purchase was $104.80 on 11/30/2024 You have 24 hours to refund me in full. *** Thanks for your kind cooperation and the information. But we still can't find your order. Could you please check your order details again? We need the seller's account of your order, please. We are afraid that you may reach out to the wrong company and the wrong person. Yours sincerely, Customer Service Team *** If you are unable to provide valid information, we cannot solve the problem for you *** I have provided you everything I have from the purchase I made of the items you sell. If you refuse to refund me, my bank will deal with you instead. You have mislead consumers and have committed fraud by false advertising.