Theresa D.
I contacted NYX customer services to…
I contacted NYX customer services to raise a concern about a brow pen being faulty. I had no proof of purchase, so Boots advised me to contact the NYX. Following my submitting details /lot number etc (which a boots employee suggested having herself seen the pen was faulty). NYX requested I... "kindly return to Boots to ask they search their system for a duplicate receipt..." . I felt this to be ridiculous response, and did not feel it was reasonable for me to ask this of a large Boots branch, for makeup with a cost of £11.99.

