Discover NYX Cosmetics professional makeup & beauty products today on the official site and shop all of our new products, best sellers plus much more!
NYX Cosmetics (nyxcosmetics.com) has 297 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Cosmetics & Makeup · Adelphia, New Jersey
Excellent
Cosmetics & Makeup · Hackensack, New Jersey
Excellent
Cosmetics & Makeup · Hillsborough, New Jersey, New Jersey
Excellent
Cosmetics & Makeup · Englewood, New Jersey
Excellent
Showing 166 reviews with 1 star · Clear filters
Chloe T.
Terrible experience, I tried to order a product online and the website said my transaction could not be processed yet they have taken the money. I have tried emailing and get no response and I have been calling their customer service line but their customer service is awful. I get through to the same woman every time who just says sorry computers down so please call back, so no one will advise me about a refund
R G.
They effectively don’t let you cancel an order placed at night because of their customer support hours, and they marked most of their items as final sale discount so I couldn’t return it. Shady company.
Lucy W.
Customer service is AWFUL! Made and order on 31st October and never received it! It was ‘apparently’ attempted to be delivered on the 6th November which is categorically not true as people were in and no delivery note was left. I emailed nyx 3 times before they got back to me using the contact page and the help email address! I had back and forth emails with them for a bit with them telling me they couldn’t give me a refund until they had received the item back In their warehouse...baring In mind it had already been a WEEK since the ‘attempted’ delivery. They then just stopped replying which I think is DISGUSTING. I then phoned as I’d had enough and it apparently made it back to the warehouse on 19th November. I was then told I had to wait up until 14 DAYS to get my money back!!!! The man on the phone couldn’t do anything to fasten this up and apparently there was no manager or senior person I could speak to. He then emailed head office on my behalf and said they would reply to me and they didn’t! He also told me that nyx have a problem with their delivery company so that doesn’t fill me with much confidence! I am EXTREMELY angry about this! Still waiting for my money and it’s been nearly a month now! I am fuming and so disappointed in this service as I really like nyx but I will not be buying from them anymore. Nothing grinds my gears more than terrible customer service! DO NOT ORDER ONLINE! Not worth the headache!
rachel
No wonder they don't encourage their customers to use trustpilot! They lost my order: it was so hard to contact them to ask them about it, sometimes their phonelines are just off during the day. Eventually they admitted (email) that they lost it, and said I would get a refund. Guess what? 3 weeks later, no refund. They say they can't deal with my complaint now, can I call back. Will I ever get my refund? They invite you to leave a review and then if its a bad one, they just reject it! Just improve your service, guys!
Monica P.
Ho acquistato 2 rossetti on line, passato un mese e non avendoli ricevuti ho contattato il servizio clienti, non hanno saputo fornirmi notizie sul mio pacchetto, ho aspettato ancora una settimana ed avendo pagato con paypal ho aperto una contestazione. Sono stata immediatamente contattata dal servizio clienti che mi ha chiesto di chiudere la contestazione su paypal così mi avrebbero potuto fare il rimborso immediatamente. Chiusa la contestazione non ho mai ricevuto il rimborso. Sconsiglio a tutti di comprare da loro.
Sere90
Esperienza pessima. Prodotti non hanno qualità. E i loro comessi sono maluducati.