NYX CosmeticsReviews of nyxcosmetics.com

I would put 0 if I could. I placed an order and they updated my shipping info. saying would be here on Monday the 9. I never could find any actual tracking info. When I called the item had never even been shipped and I was told they were actually out of stock. The lady I was speaking with was actually laughing while I was on the phone with her. I had to actually ask her what was so funny. Playing with my money and the gifts I buy my children isn't too funny to me. They contradict everything they say. They have absolutely no respect for customers. If you want to cancel and get a refund they will play games with you and try to say that they can't do that.

Awful customer service never respond to emails my product arrived broken in the post went all over my carpet emailed them and they were like return it to us then. No offer to replace or refund. I called and spent 20 mins on the phone kept cutting me off

Eran julkalender love lust disco är ett skämt... ja kan vell förstå att ni är bästsäljande i läpp- produkter och att kalendern är uppbyggd på bästsäljarna, men idag är det den 8 dec.. och 5!? Av dem tidigare luckorna har innehållit ENDAST läpp produkter... jag använder inte läppstift och jag betalade INTE en j**la tusenlapp för en julkalender där man ska bli besviken för att det bara är massa läppstift och inget annat av erat j**ligt sortiment, skamligt

Bought two lip liners and a suede Matt lipstick in electroshock and when turning the lipstick in tube to use for first time, it broke off and fell out. :( Never, ever have I had this problem before - not even with lip balm.

First time online user. My transaction did not go through after 3 attempts. Because I used my iPhone, it authorized 2 of my credit cards (still waiting for the transaction to drop off)- order supposedly did not get processed- I called. They Confirmed no issue. Got email 1.5 days later - NYX cancelled order? I called said I didn’t cancel!? They said it was a security issue. I attempted to reorder while on phone fixing. AND Their system crashed WHILE I was on phone to take care of the trx online. Transferred me to another rep to finish order. Went to place re-order and when I complained, did not apply my original 20%... after so much bull crap I said - you know what, I’m done! This has been the worst first time online experience, I no longer want to use your make up. DONE. Do not trust you. Buyer beware.

Senza parole ordine doppio dopo avermi detto che il primo non andato a buon fine ora gli anno spediti tutti e due dicono io non o ricevuto nemmeno mezzo ...Non pensato nessuna email ...nessuna informazione ...nessuno corriere...70 euro buttati...mi auguro di no o sara un bel problema cmq da nyx non m aspettavo ..ps volevo solo un calendario non dueeee

Awful customer service - staff are so rude. Products are expensive and poor quality and use so much unnecessary plastic. Never shopping here again

I ordered 2 face creams and received 2 eye gloss'. I get that mistakes happen so i called customer service to request the correct items be sent out. I was informed this is not possible, instead I have to wait for packaging to be sent out (3 days wait), then go out of my way to send this package back to you, then 14 days after you receive it I will get a refund and then I will have to place the order again... (Not a chance now). So me trying to buy a product and have it delivered in 3-5 days turned into an estimated 25 day process (based on the 5 days it took to deliver it to me, 5 days to get back to you, a day aside for me to make it to the post office and then the refund time). This is providing there are no delays. So i emailed the customer care team who said I could download a returns label and that the refund would now take 5-8 days (this is not standard of any bank). And lo and behold, after 8 working days there is still no refund in my account. So i call customer service again to see where the refund is. The lady advises me that it will be processed tomorrow, meaning another 3-5 working day wait (inconsistent with timings on this). When I explain that this is taking too long and i'm not happy, the lady repeats that I 'only' have to wait another 5 days. It 'might' be quicker since i paid with paypal too. Honestly, i find this awful customer service. I asked to speak to a manager to be told there isn't one available. Really. That seemed like an auto reply because the managers cannot be bothered to actually manage the problems. So yes. Awful customer service. Delays in a simple bank transaction. No offer of a goodwill gesture. No manager. No real apology. Would not order online again.