NYX CosmeticsReviews of nyxcosmetics.com

Terrible!!!!!! Please do not waste your money ordering anything on line it’s going on a month. Nyx refuses to refund me even though they have never shipped my order and they refuse to cancel it forcing me to wait forever for a refund. Super disappointed please stay away from their online website. Everyone is experiencing delays now but this is beyond unacceptable! Stay away!

Ordered 4 items, 3 came and one was smashed, customer service took 9 days to get back to me, said I would get a refund for the 1 missing item and the one smashed item, only received half the refund, will try chasing up again, bad service all round.

Non ordinate assolutissimamente niente da loro!!!!! Ho aspettato un ordine per più di un mese, gli ho scritto per chiedere che fine avesse fatto il pacco e mi hanno detto che era stato spedito da loro e che c’erano ritardi per l’attuale situazione. Mi hanno anche detto che mi avrebbero rimborsato se non mi fosse arrivato niente entro il 30 aprile. Naturalmente non è arrivato niente e nel ricontattarli non hanno più risposto. Veramente a dir poco pessimi!!!! Uno schifo ! Asya

Nonostante tutta la mia massima comprensione per l’emergenza covid e gli eventuali e normali ritardi ... sto ancora aspettando un ordine che risulta spedito il 9 aprile ... e siamo al 6 maggio; chieste spiegazioni mi hanno ripetuto che è in transito a fine aprile e poi non hanno più risposto.

I expected to receive my order today. I called customer service when it didn't come only to be told that they needed to re-trigger my order at "no cost" to me. I asked if NYX would pay for expedited shipping to make this right and I was told they had to check with a manger after our call. The rep asked me for so many contact details, I wondered if this was a scam. I asked her to tell ME what she had for my contact information, and she said she had to log in to another system. Everything was correct, so where is my order? So strange. I haven't ordered through their website before, and will not do so again. Completely disappointed. I will purchase their products through another retailer in the future. I wish I had read these reviews before purchasing directly from them.

TERRIBLE customer service. I initially bought a NYX lipstick in boots and fell in love with it so, naturally, when it ran out I wanted to buy another one. I couldn’t find the lipstick anywhere in store so decided to order online. The delivery price was twice the price of the lipstick but there was an offer on at the time to spend a certain amount and get free delivery so I decided to add a few more items that I needed in my makeup bag including a glitter set, makeup-brush cleaner and a lip pencil (these were essentially only added to make the delivery price acceptable). Eventually the package arrived, with no lip pencil. I have tried emailing customer service. No response. I have tried ringing customer service. No response. I have tried sending a complaint on the website. This results in sending an email to customer service, which again gets no response!!! They are absolute thefts. Do not give this company your money.

Trucchi bellissimi, negozi e commesse impeccabili e gentilissime soprattutto nello store di porta di roma dv io sn clt da parecchio,essendo lavoratrice del centro, Ma nota dolente store online servizio clt online spedizione online pessimo per questo do una stella . Il mio ordine online? Boh ! Nessuno risponde nessuno sa 🤦🏽‍♀️

Terrible service. Eyeshadows were smashed on arrival. Phone number told me to e mail, contact us message also said to e mail. Sent 5 e mails and no reply. Impossible to speak to anyone