NYX CosmeticsReviews of nyxcosmetics.com

If I could zero stars I would. Didn't receive order. Emailed twice over past couple of months. To say they will get back to your query in 48hrs is a lie. Tried ringing a few times. Advisers are always busy. No opportunity to wait on hold. They just end the call every time.

My order never arrived and it was handled so poorly by customer service. They went back and forth multiple times, and I'd been told different things by different people. The main issue was that after 3 weeks I contacted customer service. The first time I was told to email back if it didn't arrive within the next couple of days, which I did. I then didn't receive a reply so emailed again and was told a replacement would get sent to me instead. I replied to ask for the tracking number and was told that they DIDN'T send a replacement because they were unable to, and I still have to wait to get a refund despite it being ages since I received a dispatch notification.

Well this is for customer service, sadly, I didnt get a chance to try makeup, I ordered makeup on the May 12 or 13, 2020, on May 29th, still no product, which is understanding, bc of covid, but my payment is still pending, no communication rather its back ordered or shipping issues, I called , the Rep, seemed to not care, she did offer refund, but no sorry or anything,very ridiculous......mind you, i been ordering all thru the covid season, only products, that take this long, is from China, so after i talk to rep and she told me it was cancelled, a week later, i receive a email, that they cant cancel, they are working on my order, this is about 3 weeks, I emailed, why is my payment still pending in paypal and you cannot return it almost a month later, no answer, so it is June 11th, no product, I see no pending in my paypal account and no payment for nyx, so maybe they finally cancelled, we will see after I research what is happening now, I have recently ordered from sephora and elf, just stick with them or order your nyx thru amazon or somthing else.

Horrible!!!! I made an order 20 days ago, and have yet to receive it. I was first told that it will be delayed shipping, which I totally understood, but even after the date that they told me my order will ship came and went twice, it still have not received it. Customer service is no help, they pick up the phone and then hang up on you. Just horrible, I will never order from here again and at this point just want to cancel my order and receive my refund.

I just received my order of three lip products. 2/3 were open!! the seal had been torn off. This order took forever to arrive for that? Cool. This is how NYX makes their money? NEVER EVER again.

NULL !!! j’ai acheté sur leur site je n’ai jamais revu ma commande ! J’ai envoyé deux mails personne ne m’as jamais répondu ! A fuir vraiment

I ordered 4 days ago. and it hasn't even left the building! They will not refund my money, even though it hasn't left warehouse. "They say" its NOT coming from China - But I am thinking that IT COMES FROM CHINA! That is why its taking so long!

Terrible customer service, I received the completely wrong order a week ago, I’ve received no response from emails to them. When I message on social media I just keep getting told they are working really hard during the current circumstances. I really think a week is more than enough time for them to respond, don’t bother ordering it’s more hassle than it’s worth it seems. Really disappointed. UPDATE They promised me a refund 15th May which I’ve not received. I raised a claim with PayPal and they then started emailing me telling me they could not issue me a refund whilst the claim was open due to PayPal blocking this. This is absolutely wrong information and I believe they are just now trying to get out of giving me my money back. DO NOT WASTE YOUR MONEY ON THIS COMPANY