NYX CosmeticsReviews of nyxcosmetics.com

Suite à une commande passée en ligne (faute de boutique à - de 60km), je me retrouve avec un produit dont la couleur n'a absolument rien a voir avec la description du produit. Je contacte le support et on ne m'annonce aucun retour possible ni geste commercial quelconque. On m'envoi juste bouler, même pas excuse pour l'insatisfaction, rien ! Etant moi-même dans le métier, je trouve cela honteux de la part de cette marque qui est pourtant de renommée !!!

Ordinato una palette da 40€ il 24 dicembre 2021. Il 27 dicembre nessuna conferma. Mi rispondono dicendo che il pagamento con PayPal non è andato a buon fine e quindi avrei ricevuto il rimborso entro 8-10 giorni. Nessun rimborso. Porto avanti la contestazione con PayPal. Quelli di NYX mi scrivono di chiudere la contestazione così mi avrebbero rimborsato. Io ho risposto con "non chiudo proprio niente. LADRI." Mi hanno risposto di tenerli aggiornati, due giorni fa PayPal ha dato ragione a me e ho avuto il rimborso. Non comprate mai da questo schifo di sito.

Il 6 gennaio ho ordinato circa una decina di prodotti dal loro sito. Al momento del pagamento il sito ha avuto un bug e mi son ritrovata con l'ordine che non è andato a buon fine ma con i soldi scalati dalla carta. Ho chiamato tante volte il servizio clienti il quale per scusarsi mi ha offerto un codice sconto del 30%. Aspetto l'arrivo della mail del codice promesso e il codice da 30 era diventato 20.. penso: "Fa niente". Rifaccio il carrello per riordinare e il codice del 20 era invalido. Una presa in giro. Ho riavuto i soldi oggi, il 18 gennaio.

I wouldn’t give a star for this what so called company. I placed an order almost a year ago. I didn’t receive any confirmations or updates on the order. I tried contact them via email after 1month of waiting via email and they didn’t replied. After 6 months of trying to contact them, they told me that they canceled my order. I asked them for a refund and still today they avoid to do so. Worst experience. I wouldn’t recommend this company not even to my worst enemy. If I grade this company it would be a -20/10. And I gave a lot on the grading.

Never receive product or refund. Worst experience ever.

I purchased NYX pore filler and it was horrendous. As soon as I squeezed the tube the filler squirted out in little bits all over the bathroom. This happened at each time I tried to use it. I took photos of it and wrote to NYX and got terrible email response asking what I want to happen. I said firstly refunding for the item that I travelled to collect from a boots store which cost me to travel for it. I got no apology whatsoever. After quite a few emails back and forth amd me demanding my refund they said they would return the cost. After about 3 weeks I emailed them again asking for my refund, eventually I got a cheque for the cost of the item. No apology whatsoever juts a cheque in an envelope with no apology. This is the worst company I have ever dealt with amd will no longer use any of the products .

I have never encountered such horrendous customer service. Made the mistake of ordering online from them, since they no longer have a store and I love their eye shadows. HORRENDOUS experience! The make up came in a bag, and 2 of the 4 eye shadows I ordered were crushed and unusable. 2 mascaras, one supposedly purple and the other one black, are almost completely dried up. After wasting 28 minutes of my life on the phone with "customer service", the woman SWORE I would get an email from them within 10 minutes where I could reply and attach pictures of the broken eye shadows. And they would only refund the broken ones, not the dried up mascaras. The email never came. I am out $34. And 28 min of my life.

I bought a eyebrow product and lip liner. Lip liner wasn’t same colour as they showed up. And brow product was so bad, was so hard for me to make some colour pop, so I dropped it in the trash. It was so disappointed experience to me because everyone liked it. I really tried to like the brand.