United National Moving servicesReviews of nwmoving.com

Amerisafe is NOT a company to use. When my house went under contract on 2/17/2025 I thought I would be moving from Colorado to North Carolina; my realtor explained that "time was of the essence" and recommended Amerisafe because she said they were the "cheapest." I called Amerisafe and the salesperson, Justin Alvarez, said they could give me a quote over the phone based on the photos of my home on the home sale web site. They said this was how they determined moving costs. The quote they provided seemed reasonable and I said I would call back once the home inspection was done and the sale completely finalized. The sales person said I could not "lock in" the quoted "discounted" priced unless I placed a deposit that day. He told me I would have 78 hours (3.5 days) before my move out date of March 24th to cancel the contract. I put a deposit of $3,453.85 on my Costco CitiBank Card and was assured that my deposit would be refunded if the move did not occur. The home purchase contract fell through on February 22, 2025 and I immediately called Justin to inform him and to request the refund on my deposit of $3,453.85. Justin was not in and I spoke to his "associate" who said he was Justin's room-mate, and would have Justin call me back. Over a 48 hour period I called several times to leave a message with no response. I called Amerisafe again and was referred to a "supervisor" named Kris Bane. He told me that I would NOT be refunded my deposit as I did not call within 72 hours of the contract date of February 20th. I reiterated what Justin had told me, reminded him that I had called immediately after the contract fell through and also that I DID NOT YET RECEIVE A PURCHASE AGREEMENT and that I HAD NOT SIGNED ANY PURCHASE AGREEMENT! Also, since Amerisafe had a recording that said all "conversations are recorded for quality control" he could check my conversation with Justin Alvarez to document the transaction. He yelled and said "WE JUST SAY THAT - WE DON'T RECORD CONVERSATIONS." Then he threatened me, saying that he'd be willing to refund $750.00 of the $3,453.85 as long as I didn't file a complaint with CitiBank, but if I did dispute the charge he would personally make sure that I did not get a refund and then said "We always win." I filed a dispute with CitiBank immediately. On April 14th CitiBank said that since I had moved I had to pay. HOWEVER I DID NOT MOVE!! I took my house off the market and am still at the same address. So I filed another dispute with CitiBank. This time I was told to write a another letter with documentation and send it Certified to the CitiBank Dispute Department. I did and yesterday, June 25, 2025 I received a letter from CitiBank saying that Amerisafe will NOT honor the request from CitiBank for a credit and cannot receive compensation from the merchant, therefore I must pay FOR SERVICES NEVER RECEIVED and those fees will include interest. I have filed a Fraud report and am continuing with the Billing Disputes Department at CitiBank.

We contacted Amerisafe for a one bedroom move. All items for move were given to sales person with deminsions. Quote was given but when the movers came they quoted a price twice as much. Amerisafe was contacted to discuss this to no avail. They just keep adding on charged! The items did arrive within two days of selected delivery date but yet again another fee wanted to be charged. Amerisafe did say they would credit us 100.00 for a fee they had charged but they didn’t even do that. DONT USE! Bate and switch tatctics were used to get sale. How sad that people do business like this!

I had an extremely disappointing experience with Amerisafe Moving Services. While the movers themselves were nice and courteous, the overall service was disorganized and frustrating. The crew arrived late to bring my household items, and the car transportation came a day early leaving me having to rent a car a day early (more money I should have not had to pay) Most upsetting of all — I lost over $1,000 worth of furniture because my inventory was not properly updated by the company. While the movers were at my house, I even called Amerisafe Moving Services directly to try to resolve the issue regarding the amount of space left on the truck, just so I could keep my furniture. The representative admitted they had failed to update my inventory list, and as a result, the truck didn’t have enough space to load everything. In addition to the lost items, both my vehicles and some of my belongings were damaged during the move. Despite multiple attempts to contact customer service, no one at the company wants to take accountability for the lost furniture or the damage. I’ve had to spend a large amount of money trying to replace what they failed to bring — money I never should’ve had to spend. This experience was beyond frustrating. I chose this company expecting professionalism and care, and instead I was met with negligence and a complete lack of responsibility. I would absolutely not recommend Amerisafe Moving Services. If you value your property, your time, and your peace of mind — look elsewhere.

TL;DR get labor-only movers and a U-haul if you see this in time. After calling around to a few different moving companies and getting outrageously expensive (to me, at least) quotes, I found Amerisafe. I spoke to one of their salesmen who was professional and helpful. What stuck with me was how he said, "I'm sure you want this to be the last call you have to make, so I'll see how close we can get to the price you're looking for." I told him my budget, and he worked with me until we came to a number that sounded reasonable--i.e., giving a discount for having my own TV box and mattress bag, and another discount for being flexible on the exact date, etc. It seemed like a very thorough, informative call. I looked over the quote sheet, which reflected the number he told me. And then I made a mistake: I paid a 33% deposit before looking up the reviews online, something I make a point to never do. I'm not sure what it was about this time--this sales guy was good, that's all I can say. He told me as long as there wasn't a grand piano or something like that I hadn't mentioned, everything would go smoothly. I got off the call feeling like a weight had been lifted off. Fast forward to yesterday, 2 days before the move. I got a call from "Quality Assurance" and was asked to go over my items again. I quickly realized the original sales guy had not included an exhaustive list of my things in my quote, and by the end of that call the price had nearly doubled. For reference, we added my bed frame, a couple of living room chairs, and a cat tree. Boom, price doubled. I told the guy the new price completely changed things for me, and that honestly I felt like I'd been scammed, since the deposit was also non-refundable. He said he understood and he would talk to his managers. I did see they had taken a little bit off of the updated quote as a "manager's discount," but my trust in the company was gone. What was stopping them from just adding another $1000 if none of these quotes were binding? That was when I started looking around online and realized Amerisafe is famous for holding people's things hostage, jacking prices way up at the last second (when it's "too late" to hire other movers), and adding on surprise fees. My favorite is the Facebook group specifically for people who have been scammed by this company. So I had to choose: walk away and lose my 33% deposit, or stick with them, pay WAY more, and hope they don't continue to add on crazy amounts of money. The latter felt too risky to me, so I went with the former. They did agree to refund me a small portion of my deposit...in exchange for agreeing in writing not to sue. That's a good sign, right?

I contacted a sales rep, insisted to get an appointment to show him the house content via video (I have antiques and large artwork, so wanted to make sure he saw what I was moving). He provided a quote the next day, that was not very clear in term of what the costs were, so I sent back an email with some clarification questions. He replied the next day that he would get to my questions when he had some down time!!! And we are now a week out and I have not heard back... I guess they don't want my business

We moved from Salt Lake City Utah to Palm Bay Florida. I checked out different movers and decided on Amerisafe Movers. They said they do a lot of moves and told what to expect as well as when it would happen. They arrived a day early but all the better. They packed and loaded my house and said they would be in Florida in 5 days. I had to be there for delivery. I rushed 2400 plus Mies down to our new home and waited. They never showed up. I called Samuel who told me he would check. A lady from ALL SEASONS LLC moving call me back. She had a very thick accent and could hardly understand her. However in-between language difficulties she said “they were loading the truck”. I asked her what that meant. She told me they loaded a trailer to from the truck they had to move it from my house. This was never, NEVER explained to me. But Ok, it is what it is. 2 days later I called and the same lady who told me they were loaded the truck. I told her that was 2 days ago. She said that the trailer had broken and they ** HADN’T left Salt lake.** I asked when will they. She said in a day or 2. In 2 days I called to find out and was told they were loaded the truck AGAIN. I called Samuel and he said he would find out. I got a call from Americasfe #CUSTOMER SERVICE# and was told that the trailer had broken down and they would be loading it soon. I told her that was 4 days ago and we needed our house. She said it would be on the way soon. I waited another 2 days and never heard anything and called Samuel again. He told me he’d have *CUSTOMER SERVICE* find out. I received a call from the same Amerisafe Person and was told they hadn’t loaded it yet. I explained that we were without anything. We had to buy items to make do and it was costing a lot more. We needed our house. She told me again that it had broken down and they were working on it. I asked questions as to why can’t they put it on another trailer, where IS my house, and so on. She told me to stop talking, and to be quiet. She then told me it ****HAPPENS ALL THE TIME*** as well as they had !!! 21 working days (that’s 29 calendar days except with a holiday in-between it’s 30 days) to get me my house. The caveat was when she said **there isn’t anything you can do about it***. REALLY????? I was applauded and truly frustrated. I still haven’t heard anything of where my house is, is it secured, are the items SAFE, or any information about my house. DO NOT USE THIS OUTFIT!! They are unprofessional, unreactive, uncaring, and should not be trusted with what they say. I will update this review when I get any info. USE THEM AT YOUR OWN RISK!!!!! Document everything and have an Attorney retained IF you do like I have.

All the big items (bedroom set and vanity didn’t take apart and said that’s not included in the delivery. All they did is 25 boxes. 10 big boxes and 10 middle and 5small boxes. $2158. Just 360 Cubert of the tuck total . Bad communication., didn’t do what the contract wrote ! that only just want to do the small stuff not help with the main heavy delivery! That’s the worst experience ever. ! Rip off and lies!

Communication between AmeriSafe and broker company , No Borders Moving and Storage, was abysmal. Paid money upfront to AmeriSafe. No Borders then demanded more upon pickup and prior to delivery. No Borders, harassed, threatened and held our furniture hostage with the support of Amerisafe. Contract is ambiguous. Be aware that broker will try to wring as much money as possible from you. Using shuttles and weight of moving items, they increase payments on the back end. AmeriSafe did nothing to work with us when United Insurance claim was denied due to inaccurate information from No Borders. Terrible experience! Think twice before you contract with this group!