Nanine Nyman M.
Failed to ship on time even though we paid a substantial fee
We have ordered from them before and had a good experience so when we needed to order a nebulizer for our asthmatic mare, we chose to use them. Their price wasn't any better or worse than others, but they offered same day shipping if you paid an additional $139.21. The website said that if you placed your order before noon on Saturday, it would ship same day. We placed our order on Friday but after the cut off so we expected the shipment to go out on Saturday. It didn't. We called Monday and didn't get any clear answers. Hoped we'd get it Tuesday, but didn't get it until Wednesday. We got conflicting excuses as to why it didn't ship until Monday and why it didn't get here until Wednesday: the weather (the weather was fine over the weekend and beyond); it was columbus day on Monday (It was supposed to ship on Saturday, not Monday, and it didn't go out via USPS); and my favorite, "I don't know; I'm just part time." We asked for a refund of the expedited shipping fee and they refused. We're disputing it with our CC company and paypal but it's just a crappy way to treat customers. They screwed up; didn't get the shipment out on time, and now want to keep the fee anyway. Won't be using them again for anything.