Expect to wait 2-3 months to get your order.
***EDIT to add that 2 hours after writing this review Not Your average Babe just randomly refunded my order with no word as to why, What a terrible way to be get more clients!!! Don't write bad reviews if you want your order I guess...
I've ordered twice now...Once last year and it took over 50 business days to get my first order that I paid like $75 for....I gave them some time before I decided to order again as I assumed they were just starting out last year but its been almost 2months(placed order 08/20/23 and still don't have it, its 10/16/2023) and I got some excuse about manufacture delays is what caused this order to be slow when I emailed them after 40 business days as the website list shipping times as 5-30 business days!! Last year the excuse was they were short staffed so its always not their fault....I spent like $90 this time....Just be warned, the products are super cool once you finally get them but you get orders from overseas faster than shopping with not your average babe.
TB
Tina B.
I asked to cancel my subscription…
I asked to cancel my subscription immediately. I should not have been charged.
This was my daughters Christmas present (a monthly subscription). I have paid via automated payment since December and Sierra has received 3 boxes in total. The first box wasn’t received until July.
I’ve been offered no apologies or reduction in fees due to the inconvenience as a customer.
I’ve never experienced anything like this, ever.
Now to be charged when it was confirmed of my cancellation yet to also have no box. It’s very disappointing.
Response from Not Your Average BabeOct 3, 2023
Hi Sierra!
We’re a little confused here..but so sorry to hear you were charged for a box, wanted to cancel and still charged.
Looks like with our last email exchange you asked to cancel August 25th which was your last charge with us (we did cancel and confirmed with you of cancellation) and you have NOT been charged furthermore.. (That we can refund you for.. you’ve never asked for a refund) so we had no idea of you needing this?
I see your first charge was in March, I’m not seeing December charges..just want to make sure we’re on the same page here and here to help anyway we can!
Looks like there is also a box in transit to you as well, tracking was sent via email and sent last week! Looks like it’ll be delivered today!!
We always thrive to make our customers happy and would love to make this right for you!
Our customer service team will reach out to you and get this handled asap!
RT
R T.
Don’t place orders you expect to receive
The “5-30 business day” turn around is a joke. I placed an order 3 months ago that is still showing as unfulfilled. I’ve never ordered from this company before, so the long delay had me worried I’d been scammed. I waited 6 weeks (30 business days) to inquire about my order, only to be met with excuses as to why the whole thing is unfulfilled. Basically, if you order a subscription box with any other item, the entire order will be held until they receive all of their inventory. They will not make multiple shipments as “you’ve only paid for shipping once.” They will not update you on the delay unless prompted, and with each inquiry the excuse will be different.
My advice to the company is to just eat the cost of additional shipping so you don’t lose customers to chargebacks. A 3+ month turn around period is wild in this day and age, I’m pretty sure the Ever Given had a quicker turn around than this.
My advice to potential customers is to avoid purchasing through this company.
Response from Not Your Average BabeAug 8, 2023
Hey Ghoul,
Thanks a bunch for speaking up about your recent order – your feedback is gold to us. We're bummed that things didn't go as smoothly as we hoped, but we're here to fix that.
First off, we want to make sure you know we did shoot all customers an email explaining the delay with the boxes. It must have gotten lost in the shuffle, so we attached a copy of that email we sent on July 7th to another one we sent when you got in touch at the end of July. Our aim is to always be straight up, so we're sorry if there was any confusion there.
Now, about that "5-30 business day" thing – we totally understand why that could've been a bit fuzzy. We should've been clearer that our cool subscription boxes follow their own processing timeline, which we mention in the box description. We're taking your feedback to heart and working on making it super clear moving forward.
We see how the whole combined shipping deal could've thrown a wrench when you added a subscription box to your other goodies. It seems like a bit of a head-scratcher, and we're taking this as a cue to get better at explaining the option to ship stuff separately in the future. Sorry for any hassle this caused. Just a heads-up, when you asked if the items would ship with the box, we went with a yes because of that question. But it didn't cross our minds that you might prefer separate shipping since you didn't ask. Lesson learned, and we're all about growing from it.
The good news is your tracking has already been sent to you and your order should arrive within a week. If you cannot locate your tracking email, please let us know so we can resend that.
We're all about giving you a top-notch experience, and we're determined to make things right. Whether you need a hand or just want to chat about this, our super-friendly customer service team is all ears. We're dead set on turning this around and nailing it next time.
Massive thanks for sharing your thoughts. Your support rocks, and we're excited to show you a smoother, better side of Not Your Average Babe. Here's to more seamless orders and nothing but good vibes ahead!
KM
KM
Never got my item
Never got my item. emailed them about it. I was told to contact the post office which I did. The post office never got back to me. I asked how I could reorder what I had purchased AND pay for them again. They didn’t answer the specific question. Just told me to contact the post office again.
Response from Not Your Average BabeAug 2, 2023
Hey Ghoul,
Really sorry to hear that you never got your order. We totally understand how frustrating that must be. We want you to know that we didn't mean to brush off your question – we just wanted to make sure you got your money back from the post office for losing your package.
Dealing with the post office can be a hassle, we get it. But if you still want to get your hands on those items, you can always reorder them on our website whenever you're ready.
Again, we apologize for the mix-up and any confusion caused. Customer satisfaction is what we're all about, so we're here to help you out with anything you need.
If you have any more questions or need assistance, just let us know. We're always here for you!
Sincerely,
The NYAB Team
