NotionnovelReviews of notionnovel.com

This company is horrible to deal with. I received 2 shirts that took 6 weeks to get. The colors aren't even close to the website colors and the sizing is way off. Even though they say "satisfaction guaranteed", they offered me $10 from my $60 order. Do not order from them!

Waiting 6 weeks for the package to be delivered to the wrong address in a completely different state. Customer service sent me 3 different links via 3 different emails, all of which looked to be someone typing out "order delivered" w/ my address next to it. The tracking link on the website w/ the order shows it was delivered to Georgia, I live in Idaho. Customer service kept telling me to check the waybill of my package, ok what? I dont have the package so how would I check that? I gave up in negotiating w/ them, gave them screenshots of their website showing it was delivered to Georgia which they would never acknowledge. This company is scam and their customer support is terrible.

Product never arrived. I reported it to them and they just said that the tracking showed it was delivered to the mailbox. It's a locking mailbox so it wasn't stolen. They also told me to check with my post office but when I went there with the tracking number they said it was a scam.

I tried to cancel the order long before it was processed or shipped and they played games with me! Bought by mistake thanks Sergio Torrisi Maybe you clicked to order accidentally,as the order wouldn't be completed without your authorization Accidentally meaning it wasn’t the right item for my daughter I’m Italian I use google translate no need to be sarcastic ! Sergio Torrisi It has been the best seller in our company for years. We believe you'll love it. Before making the final decision, please wait patiently to receive your order and check if you will like it. regret to inform you that my daughter does not know how to swim, and I do not have a swimming pool as previously mentioned. This was a mistake on my part. Please cancel the order if possible. If not, that's okay, as $30 will not make anyone rich or poor. I kindly request that you respect my rights as a customer and promptly cancel the order and issue a refund. Otherwise, you will receive your $30, but you will lose a customer and receive a one-star review. I will share our messages where, despite my numerous requests to cancel, you continue to push the order with flimsy excuses. I have already spent enough time on this matter. They shipped it anyway! This company is a scam! Be aware!!

Totally SCAM !! DON´T BUY ANYTHING FROM THIS COMPANY! They send you fake tracking numbers.

Ordered a "Dreamy Knit" Boatneck Dolman Top and the picture was a sweater, received a tshirt. They will not refund my money or send me what I purchased.

I ordered a Shaun the Sheep toilet roll holder for $36 USD and realised it was overpriced. I tried to cancel it an hour later and they said I couldn’t and to wait for the product to arrive and see if I liked it. It took 2 months to arrive and it is made of thin cheap plastic with a large body and head and small legs! It looked like something from the $2 shop and the tiny legs won’t hold up the body or a toilet roll! I spent 3 weeks arguing with them because they expect me to pay shipping costs to send it back to China for a refund or offered me $2 USD compensation! I declined this and lodged a dispute, then a claim with PayPal. That has ended up with NOTIONNOVEL requesting I return the product and have to provide a tracking number to get a full refund once they’ve received it! I AGAIN added a note to say I’m not willing to pay the postage to China , which will cost nearly as much as the product and will decrease the refund I am willing to accept to 75%. I thought PayPal were supposed to review the case, not let the seller offer a crappy deal and then expect me to pay to return the product!!! I am so angry about this!!!!!!!!!

I ordered two of the solitaire and according to their tracking data they were delivered to my mailbox but I never received them. Contacted novelnotion but got nowhere. I even visited my post office and they are saying their tracking number is missing three numerals and they have no info on my package.