Steve
Took a very long time to get a notary…
Took a very long time to get a notary to join and validate the document and signature. They marketed 24/7 availability, but nobody ever joined after business hours. Then the notary had technical issues and I'm still waiting to get a copy of my notarized document. I don't recommend using this online notary platform.
Response from Notarize Genie™️, Inc.Nov 13, 2024
Thank you for sharing your experience, and we apologize for the delay and technical issues you encountered. We aim to provide fast, 24/7 notary service, and it’s clear that we fell short in this instance. Please know we are actively working to improve our availability and technical processes to prevent these issues from happening in the future. Regarding your document, the session was terminated and no notarized document was produced. Additionally, any charge from the platform was refunded. We appreciate your feedback and the opportunity to improve. Thank you for giving us insight into how we can better serve our customers.