Norwalk FurnitureReviews of norwalkfurniture.com

Norwalk is the best. They have the best furniture and fabric! Love my norwalk furniture.

My client purchased Norwalk sectional. Within 3 weeks of delivery which was in November 2022 they noticed a hole in each arm of the sectional in the exact same area. You can feel the rough wood underneath the fabric where the holes are. There is no padding underneath the fabric in the area of the holes so the fabric rubs against the bare wood. I filed a complaint with the customer service center. A couple of weeks later the fabric began pulling on the bottom side corner of the sectional creating ripples in the fabric. I filed another complaint. It wasn't until Jan. 11, 2023, when I talked to Mr. Souter on the phone about both issues that I received an initial response to my second claim 9085 and a second response to my first claim 8996. After our conversation Mr. Souter responded with an email that he spoke to the VP of Manufacturing and he indicated that it is not a manufacturing issue and that they will offer me fabric at a discounted rate to have my own upholster fix the issue. Mr. Souter made the absurd remark that maybe the client turned it upside down and drug it across the floor. They won't even entertain the notion that they are not at fault for this poor workmanship.

I ordered a sectional for a second home from Norwalk Furniture, through an interior decorator. After 6 weeks use, it pilled and the cushions broke down completely. They refuse to work with me to rectify the problem. This is the worst company I’ve ever encountered. Stay clear, if you have an issue, they don’t care.