ThomasBeachVacationsReviews of northmyrtlebeachvacations.com

I am a past client of Thomas Beach vacations. We own a beachfront property. Based on our experience, I would not recommend this company to anyone but especially anyone that has a luxury property. In a little over one year the company provided us with four different agents. Some had never seen or visited our property.  At one point, they actually used pictures of a totally unrelated property on our listing and had no clue when we expressed concerns of which photos were from a different building. The very first Customer they assigned to our property was using a fraudulent credit card. They gave her the access code before ever confirming the payment. After she was there the second day and provided multiple fraudulent credit cards they evicted her. However, they never got a deposit so we missed out on a week of rentals during the peak of the summer. They took no accountability whatsoever. About a month later, we recognized that they had dropped our listing prices by 50% in the height of Rental season. When confronted no one could tell me who did it. They reversed the Rental price on the listing but again took no accountability and I just had to eat the losses. They later dropped it 50% again and acted surprised when we expressed concern that they were competent. Later, they had a contractor inspect our windows and he purposely manufactured damage to every frame in the house in order to solicit work. When I responded, they told me the property was already like that. Luckily, we had just visited the property the day before and had video and photographic evidence showing otherwise. They did fix all the damage, but never took accountability whatsoever. The owner named ANDY never responded to us, even though his service department directed us to him. We experienced a ton of damage / theft to our unit that they never made us aware of and never took accountability for.We only offer our unit during four months of the summer. In those four months we lost approximately $26,000 in revenue compared to our prior property management group and our average for the previous four years. I can’t think of a single aspect of our experience that I would rate positively.

I booked a weeklong beach condo through VRBO last night. They called this morning to tell me that I should not have booked through a 3rd party, that I paid unnecessary fees, and that when I book through VRBO I do not get any linens with my rental- NO BEDSHEETS, no pillowcases, no towels, no washcloths, nothing. I'm not going to pay their upcharge to rent linens (fees NOT disclosed in their VRBO listing) & I'm not going to buy twin & king sheet sets when I don't have those sizes at home. INSANE policy. This was NOWHERE in their VRBO listing; I combed it like an attorney once they told me that BS- it IS NOT THERE. Now they are holding my money (thousands $$$) hostage for 2 weeks because they are apparently also inept at processing refunds while I'm trying to book elsewhere with a company which has some integrity. If you are an owner, please understand they are deterring people from renting your place. They walked a weeklong booking over bedsheets! If you are a vacationer, DON'T book with this company. ALL costs and exclusions should be provided to the consumer up front to ensure the consumer is able to fairly compare apples to apples. I consider their business practices deceptive and honestly they deserve a lawsuit for their failure to disclose and false advertisement.