Isa O.
If I could give 0 stars I would
If I could give 0 stars I would. EDIT: For anyone looking at the positive reviews and deciding to give this company a try - if everything works perfectly - then it looks like it is a good experience. However, in my experience the measure of a company is how well they deal with things when they go wrong. This company gets a ZERO on that. They refuse to honor their cancellation policy and they refuse to help customers when the moving company they subcontract to tries to do some shady things. When I rebooked my move with a different company - everything went super smooth. I had my items in 2 days and for the amount I was quoted. I booked my moving service well in advance - 2 months - to make sure I could get the date I wanted. I was told that I had 72 hours to cancel, if I decided to do that and was asked for a deposit of $2700. I paid the deposit. The NEXT DAY - my phone starts blowing up and I was traveling so I tried to ignore the calls, then the number starts blowing up my partner's phone. Finally, I answer, and they are telling me that they need to confirm my move for TOMORROW. I explained that they were 2 months too early, and that I was not moving until November. They started to argue with me, then I think they finally found where the date said November. The NEXT DAY my phone starts blowing up again - with a new number. Again - I'm busy - I'm out of town and we are doing things. Finally, I stop and answer the phone. The movers are outside my home wanting to pick up our things! I explained to them that the information was incorrect, and that they had the wrong day. Poor guys - I'm hoping they were at least paid for that day since they didn't get to work. We were already talking about a change of plans, so that settled it - and I called their customer service line to tell them that I am going to cancel the move. The person who answered the phone kept insisting that it wasn't them who sent the movers. Over and over he insisted - even after I told him that I didn't give anyone else my address and hadn't even talked with anyone else. I finally said "I don't care - I want to cancel" He didn't tell me that I needed to email anyone to cancel - but, I went and found my contract and found the email address and sent the request to cancel. This was on Saturday 27 September 2024 - this is Wednesday 2 October 2024 - I have not heard from anyone. I called on Tuesday and today and have not heard back. When I called back a second time today - I was told that I was being transferred to billing - but I was sent to the voice mail for customer service. Now when I call - there is no answer at all. Note: interesting the bad review goes to the same email I sent the cancellation request to - let's see how quickly they respond.