NorthernreloReviews of northernrelo.com

I do not recommend. this broker was a scam. We read reviews and assumed that the negative reviews were actually the error of the customer not giving a proper inventory of items. However we quickly learned that was not the case. When setting up the move for 1/17/25 we were not giving any notification that there was actually a two day window. The broker only added that to the document of the quote. When we saw it said between 1/17 - 1/18, we questioned it and were assured they would come on 1/17. The movers did not come until 7pm on 1/18!! We gave a very accurate inventory of our items for our move. We emphasized the size of our items and accounted for all the things we were bringing (even decided to take things off the list we had originally accounted for) however, the broker heavily underestimated the cubic footage our items would take up, putting that our items would take up only 390cubic feet (at $4 a cubic foot price point) when the third party movers came they assessed the items and told us it would be closer to 1000 cubic feet. They explained that a medium box 18x18 was about 3 cubic feet. We had 70 boxes on our quote which would take up 210 cubic ft alone! The broker just MADE UP a number based on absolutely no merit, other than tricking us with a low quote to get the sale. That’s not including ANY furniture. The movers also told us a king bed is about 70 cf which we had two of so that was 350 cf just between two of our beds and our boxes. We quickly learned that the brokers job is to just get the sale so they get the deposit for booking the move. So they don’t care if you’re screwed in the end. Once you pay the deposit, they have nothing to do with the rest of the move, so they under quote intentionally to get you to sign the contract and collect the deposit KNOWING the move will cost more when the movers arrive. They intentionally put you in a bad way knowing you’ll be stuck in a situation where you need to move and if you decline service, you’re out the deposit. We ended up leaving almost all our furniture behind AND paying over double what we were quoted. If I couldGive ZERO stars I would. This is not an honest company. Not to mention they were hard to get ahold of. Did not call three days out as promised, only sent an email that could easily be missed when you’re expecting a call and not an email, they also do not mention verbally there is a two day window and lead you to think the date you choose is for sure the date your move will occur. They also state that the average time it would take was between 5-7 days…. It is 1/30/25 and our stuff hasn’t even started its way toward our location (our move was from AZ to MI). DO NOT USE THIS COMPANY OR ANY BROKER. USE A REAL MOVING COMPANY.

Terrible… won’t return deposit . Quoted one price but not alloted enough space on truck.

Deceptive Practices and Price Gouging – Avoid This Company My experience with Northern Relocation was a nightmare. I was quoted $1,979.75, then it was increased to $3,600 after reviewing my inventory. On moving day, the price jumped to $6,100, with no justification. The movers ignored my inventory list, walked through my 800 sq ft apartment, and claimed I added items, which was false. The movers pressured me to accept the inflated price without proper documentation, threatening I’d lose my deposit. I called the police, who questioned the massive price hike. They demanded $1,900 upfront and another $1,900 at delivery, causing me emotional and financial distress. This company uses bait-and-switch tactics, unreliable quotes, and predatory practices. Avoid them if you value your time, money, and peace of mind.

I do not typically write reviews; however, I wish to caution anyone planning a future move with Northern Relocation. My experience with this broker has been mired with a persistent lack of communication from their customer service department and their subcontractors. I spoke with a representative over the phone, and we set up the pickup date for December 18th and a delivery date for December 20th. At the time, I was assured my timeline was reasonable and to expect a call prior to pickup for the estimated time of arrival. After receiving no communication prior to the pickup date, I reached out to customer service, and was told the movers were delayed and a new time was set for December 19th. When the movers failed to call by their own deadline, I notified customer service and the Northern Relocation representative. Anticipating another delay, I extended my utilities for an additional week, which meant I had to pay for two locations. Two hours past their deadline and after dark, the movers finally arrived, and as previous reviews have mentioned, the final price was almost 3 times greater than the initial quoted price. Since December 23rd, I have been contacting customer service and the Northern Relocation representative in regard to my estimated delivery date. As of January 2nd, I still have not received any updates regarding the status of my belongings or their location. Customer service has forwarded me to the subcontractor designated for delivery, yet I cannot reach them by phone nor can I reach the subcontractor that picked up my belongings. Each time the calls go to voice mail, and no one has yet returned my calls. The Northern Relocation representative now forwards my calls back to their customer service.

I had a horrible experience with Northern Relocation LLC. I canceled my booking within hours after reading awful reviews online and followed their policy for cancellations within 72 hours. Despite this, they refused to refund my deposit—even though no services were ever provided! This company is a scam. They don’t honor their own policies and just take your money without doing anything. Stay far away from them!

Don't use this company. They give you a low estimate at first and charge more later. They also take a long time to move and they don't compensate for damaged items at all. They are an irresponsible company.

They underestimated my daughter’s stuff. And then the local mover tried to double the estimate, and northern was no help at all. Basically said pay up or only ship half of your stuff. I kicked out the movers. Sham and bait and switch. Do not use this company.

I would like to add to the many negative reviews. This is the first negative review I've ever left, but after going back and forth on if I'd say something about my experience, I decided, if adding to reviews can save someone else some headache it wouldn't hurt. This was by far one of the worst customer service experience I've had. I was quoted the wrong price initially, I extended grace because I understand that prices change and flex. However, even with the extra charge , the movers left ALL of my items behind, and only transported a few things. This was so disappointing as I specifically told them what I had, and what my expectation was , I made it very clear so they would not be surprised. They left most of my items and then refused to give me adequate communication on the where abouts of my items for a week. I talk to 3 different people, whose answers ranged from you'll have your things in a week, to 26 days, to 'I don't know what's going on.' It seems like the bigger company uses smaller companies to do the work, which is common, however, there is absolutely NO communication between the two, therefore I ended up to agreeing to things from the second company that I did not agree to with the first. DO NOT USE THIS COMPANY.