NorthernreloReviews of northernrelo.com

If I could give them negative five stars, I would. They suck as a moving company. They were unprofessional, untrustworthy, and unreliable. My son's items were picked up late, delivered way later, and damaged or missing. His mattress and clothes were delivered soaking wet. His more expensive items were simply stolen/missing. They escape accountability by using a 3rd party to handle the delivery. When things go woefully wrong, they then refer you to a contract that they violate at every opportunity. Please dont get scammed by these people. Go somewhere else and pay a little more for peace of mind and a professional moving service.

ABSOLUTE SCAM!! Beware of brokers when hiring moving companies. Booked about a month or so in advance and paid the deposit. Poor customer service, never reached out, I had to call them for information. About a week before pickup I gave them my inventory and never got a call from them. Called about when they were arriving and they said maybe Wednesday. Wednesday came and gone no contact. Tried to call when they never showed and their office was closed. I called on Thursday and they said my move was cancelled. Never picked up my stuff and couldn’t get a hold of someone to get my deposit back. DO NOT USE THEM!!!

SCAM ALERT - NOT A RIGHT BUNCH OF PEOPLE Based on the first movement experience from St. Louis, MO to Cary, NC, I went with these guys for my another movement from Cary, NC to Coppell, TX. Unfortunately, this one turned out to be a big Rod in my Ass. They not only taken out the money, but also provided False Estimate. During the Pickup, the driver came up with a new estimate which I never CONSENTED and no communication related to that and misled me to sign over the phone where the Insurance was not fully covered but only .60$ per LB FORCEFULLY, otherwise the pickup will not happen. Lot of Drama and I had to sign finally. Result: They did not do the movement, this was done by someone else, ended up paying 50% more than the actual estimate. I had to WAIT for 20 days with no communication at all, losing most of the Items from the Items list. Now, in the process of claim. Not sure, I would receive my money/items or not. The lady's name is Erica with whom I had the conversation with. She is not lifting the call, nor responding to my calls. Went absconded. I REQUEST EVERYONE, PLEASE BE CAREFUL WITH THESE GUYS.

Do not, under any circumstances, use this company. They ask you to fill out a 'detailed inventory' telling them the type of furniture and number of boxes you're moving. We were given a quote based on those numbers, but when the movers arrived they said that the quote was grossly inaccurate, that they only had room on the truck for the bed and the couch, and to move all of my belongings would be an additional $1,000. We had already put down a $900 deposit. After multiple phone calls to 3 different customer services reps, they finally agreed to take all of the belongings for an additional $350. After loading up all of the belongings, they told us it would be 12-14 days for delivery, despite our contract stating it would be 3-5 days. After digging way down in the contract, it does state 12-14 days, but those numbers were never explicitly given to us. This resulted in needing to cancel flights on our end. When they finally arrived (almost 3 weeks later, because they don't count weekends or holidays), MANY of our belongings were damaged. They use packing tape directly on furniture that stripped paint off, large chunks of wood are missing from wardrobes, dresser tops are scratched, and screws are missing. They will not move your bed without a bed cover; despite putting one over the mattress, the bed cover was ripped and the mattress has permanent black marks on it. Additionally, it is a sleep number mattress and the tubes were so badly damaged that it will no longer inflate, another additional expense due to their lack of professionalism. Spend the money to go anywhere.

This is not a company to use for a large move (4 bed home or more). Their estimating software dramatically underestimates the size of the load and the truck size needed even when using a buffer for load size in estimating and adding double for most of the large items to accommodate. I mentioned to the rep that we needed a semi for our house as we made this move 10 years earlier with a 3,500 SF 5 bed house. The rep was confident that the size was correct. The rep also explained that I would not need a cashiers check and could pay by credit card as this was a question I had because I did not have a access to cashiers checks and it’s 2025, run an ACH. The rep stated we could 100% pay with a personal check running the routing and account number or a credit card. Leading up to the pick up date the drivers called 5 days prior everyday asking if they could pick up early and were annoyed when I told them we were not ready for them. 1 day prior to our scheduled date they just showed up and said we are ready. At this point I realized what a mess this was going to be. The truck was not even close to large enough nor was the truck the size that was agreed to in the contract. I was informed by the driver that the estimate was short by 1/2 and the cost was going to be double. Also the only way to pay for the service was a certified check. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!!!!

I’m going to tell you my experience with Northernrelo and you can decide if you want to use this company or not. My daughter is moving out of state and she called Jonathan to get a quote to move 31 boxes and a couch that sectioned off into 3 pieces. She sent pictures of this “couch” which is maybe a year old. She was quoted $1,700, my daughter still wanted to shop around and Jonathan told her she’s not going to find a cheaper price. After about a week she called him back and wanted to move forward. She put down $850 deposit. July 3rd this 3rd party company called 500 Move showed up (3 guys) and the leader Zee Gavino looked and acted upset and told me that the original estimate was WAY off and I asked why, his response was there are double the amount of boxes and the couch was “sectional”. My daughter sent emails with pictures of the couch as stated previously but also resent another email stating she had an extra 19 boxes. There was a total of 50 boxes (not double) The new cost came out to just over 4K for 19 extra boxes on top of the original 31. I looked at my daughter and said “this is why we should have went with professionals”. He said “sir, I am a professional” to which I replied “a professional scammer”! He told me that he didn’t care whether he got this job or not but if I don’t pay the extra $3,100+ he’ll keep her $850+deposit and it will take longer than the 8th to deliver. I ended up just paying it because I didn’t want my daughter to deal with looking anymore for a mover. He told me that my card was declined he said “probably because your bank thinks this is fraud”. I said “Well… THEY’RE NOT WRONG”. Got it all paid for and then he says “by the way, we aren’t guaranteed to deliver this on the 8th”. Even though that’s what was agreed upon with Jonathan. They ended up saying that they will be there between 3-5 on the 11th and then still didn’t show up until after 6 pm. Use them if you want but the original quote will be more than double from original agreement. Original quote was $1,700 and ended up paying just over 4K for 19 extra boxes.

One of the worst moving experiences of my life. Avoid Northern Relocation and US Safe Moving at all costs. I was sweet-talked by a Northern Relocation sales rep who promised me honesty, transparency, and care — none of which were delivered. The moment a third-party crew from US Safe Moving showed up, Northern Relocation washed their hands of any responsibility. And from the movers' attitude, it was clear they had no interest in treating my belongings with care. I was told multiple times, "not our problem." I clearly labeled every box and item — fragile, heavy, this side up, do not tip, do not stack — and even wrapped large furniture with care. It didn’t matter. They rushed through the load-in, tipping pieces that should never be tipped and jamming items into tight corners of the trailer, ignoring my instructions entirely. Seven days later, when my shipment finally arrived in Colorado, it was a different truck, a different team — and a disaster waiting to happen. The back of the truck was unstrapped and unsecured, and as soon as the doors opened, items began to fall out. My bicycle was crunched and broken — one of the first things I saw. The new driver shook his head when I told him what had happened. He acknowledged how badly the job had been handled and admitted that cross-loading (which I was never warned about) is never a good idea. I was told my belongings would share the trailer with just one other family — turns out, it was clearly more than that. What was picked up at my house is not what arrived at my storage unit. This entire process was careless, dishonest, and disrespectful — from both Northern Relocation and US Safe Moving. I’m writing this to warn others: do not trust these companies unless and until they drastically improve their practices and start treating people’s lives and property with the care they deserve.

I would give them zero stars if I could. They are scammers.! Gave me a quote for the inventory I gave them but when they arrived, the driver said the quote they gave me was only for a quarter of the space in the truck and I would need a full truck. Wanted me to pay an additional $7500 on top of their original quote of $3500. They say they can’t give an actual price because they didn’t see the goods, but I told them everything that I had which included two king size beds. The driver said they can only fit one bed in the space they gave me on the truck. I had a two piece curio cabinet and 12 dining chairs with a table and an eight piece oversized sectional, 2 bars and 4 bar stools. 30 medium sized boxes and 12 plastic bins. They could only fit one bed and the dining table and some of the chairs and boxes, but not all. If you are professionals, a king size bed is the same for everyone 30 medium size boxes are the same for everyone since they were shipping boxes from U-Haul and dining chairs are somewhat standard sizes. How could you give such a low quote if this is the business that you do? Don’t scam people by putting them in a jam and extorting them for thousands of dollars more when you know they need to move. They were very rude when I tried to talk to them about the price that was quoted. I did not add additional space with the confirmation because they had already given me a quote for what I want moved so I figured it might be an additional thousand dollars but never expected a $10,000 bill for something they already had given me an estimate for. Buyer beware!! it’s a scam to keep your deposit.!!! And they came a day later than they said they would putting us in an even bigger jam. Their rebuttal is not true! We told the movers to just ship what was on my initial inventory list and what I was given a quote for. The drivers said the quote was wrong because they could not even get 2 king beds in that space on the truck with anything else on the list. They said maybe a couple of boxes. Northern Relo scammed us because they knew the space they gave us would not even fit the listed number of boxes and plastic bins I gave them let alone the king beds, chairs and additional furniture that was listed. I have the initial inventory list with their quote. A king size bed is the same size no matter where you are! Medium size Moving boxes are the same at every storage facility or supply store. Professionals would have been able to estimate the size of an eight piece sectional sofa and a dining table with the chairs and two bars with barstools. Maybe not to the exact square footage but at least close. Scammers scammers scammers! They knew not even a quarter of what they quoted me for would fit in the space they slotted on that truck. Extortion!