Bryan
Do NOT send this place any equipment!
I have no experience using Northernaxcess as a phone carrier, so this review only applies to their phone repair service. For god's sake, please do not send any equipment in for repair! I sent them an Iridium Extreme 9575 (currently a $1400 phone) for repair in June 2025. The phone had developed a microphone problem. Their website advertised a 5-7 business day turnaround on repairs. Suffice to say, weeks went by with absolutely no communication. I inquired a couple of times as to what was happening, and was met with stalling and excuses. In mid-August 2025, I was done and contacted them, asking them to cancel any repairs and return the phone. I agreed to pay the $100 inspection fee. There has been a lot of back and forth since then that I cannot possibly accurately convey here, but suffice to say they have said countless times they would return my phone but never have. The return of my property is all I have asked for since August. They also have my SIM card and a brand new battery I sent in with the phone. As I write this in December 2025, none of my property has been returned and I have no expectation it ever will be. I made complaints to the BBB, the San Diego County DA consumer division, and to the State of California Attorney General consumer division. The BBB closed the case as "unresolved" and stated that Northernaxcess was not making a good faith effort at a resolution. The attorney general's office declined to get involved, because they stated that Northernaxcess was not licensed to do business in California. I'm not sure how being an unlicensed business constitutes a license to steal, but it sure seems that way. As I see it, the actions of Northernaxcess constitute nothing less than grand theft.